- 경험
- 8–12 yrs
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 6일 전
- 작업 모드
- 사무실에서
- 교육
- 학사 학위
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About the Role
We seek a seasoned Business Analyst or Product Manager with 8 to 12 years of experience, specializing in eCommerce and customer-facing mobile applications. This position is based in Bangalore with a hybrid work mode and immediate joining required. The successful candidate will be responsible for enhancing the mobile customer purchase journey, focusing on bottom-of-the-funnel stages to elevate conversion rates and customer satisfaction.
Key Responsibilities
- Collect, analyze, and thoroughly document business and functional requirements related to customer-focused mobile applications.
- Collaborate closely with product owners, UX/UI designers, engineering teams, and stakeholders to define and prioritize product features and improvements.
- Lead initiatives aimed at optimizing critical stages such as Cart, Checkout, Payment, Order Confirmation, and Post-Purchase experiences.
- Convert business needs into detailed user stories, define acceptance standards, and prepare functional specifications.
- Take part in roadmap planning and feature prioritization exercises to align with business goals.
- Use data analytics and user feedback to recommend enhancements that improve customer experiences and conversion metrics.
- Coordinate cross-functional team efforts to ensure timely delivery and quality of product functionalities.
- Support User Acceptance Testing (UAT) by validating outputs against outlined requirements.
- Maintain the quality of the customer experience across Android and iOS mobile platforms.
- Engage in Agile and Scrum processes including sprint planning, backlog grooming, and demonstrations.
Essential Qualifications and Skills
- 8 to 12 years of relevant experience in business analysis or product management.
- Proven expertise with customer mobile apps and eCommerce platforms.
- Deep understanding of the purchase journey, especially areas like shopping cart, checkout, payment methods, order processing, and after-sales support.
- Experience in requirements gathering, user story creation, and managing backlogs efficiently.
- Strong familiarity with Agile and Scrum frameworks.
- Excellent communication and stakeholder management capabilities.
- Ability to analyze data and improve customer engagement based on insights.
Preferred Skills
- Familiarity with digital commerce or retail industry platforms.
- Experience with analytics tools such as Google Analytics, Firebase, or Adobe Analytics.
- Knowledge of A/B testing and strategies for conversion rate optimization.
- Understanding of payment gateways, digital wallets, and online checkout systems.
- Experience with the lifecycle management of mobile app products.
Education
A bachelor's degree in Engineering, Computer Science, IT, Business, or a related discipline is required. An MBA or certification in Product Management is advantageous.