Business AI Operations Lead

About Spreedly

Spreedly is a leading Open Payments Platform established in 2007 and headquartered in Durham, NC. It provides mid-market and enterprise businesses an infrastructure to easily connect with any payment gateway, processor, or fraud tool via a single API. Designed to be vendor-agnostic, Spreedly allows customers flexibility without being locked into one provider, simplifying complex payments integration globally.

The platform addresses the challenge of a fragmented payments ecosystem where integrating new markets, payment methods, or fraud tools typically requires separate, resource-intensive efforts. Spreedly enables companies to route transactions efficiently, secure cardholder data, combat fraud, and enter new markets with minimal engineering strain.

Core Products

• Connect: Unified API for integrating hundreds of payment gateways and processors worldwide.
• Vault: A PCI-compliant repository for secure card data storage and reuse across services.
• Optimize: Intelligent routing and retry logic to maximize successful transactions and recover lost revenue.
• Protect: Fraud and authentication solutions including advanced tools and 3DS, integrated post-acquisition of Dodgeball.
• Resolve: Centralized management, reporting, billing control, and security strengthening across payment operations.

Our Culture

Known as "Spreedlings," the team values diversity, forward-thinking, transparency, courageous collaboration, and self-driven leadership, embracing simplicity in both products and processes and solving problems with curiosity.

Role Overview

The Business AI Operations Lead is tasked with transforming how business teams operate by uncovering and implementing AI-powered workflows that bring tangible operational improvements. This role leads AI workflow discovery across R&D and other teams, driving prioritized, scalable AI solutions and overseeing Marketing Operations beyond scoring, routing, and analytics.

Success is measured by timely delivery of prioritized workflows, improved efficiency, strong adoption, measurable business impact, and dependable solutions.

Key Responsibilities

• Lead AI workflow identification across Product, Engineering, and R&D groups.
• Collaborate with stakeholders to grasp operational challenges and processes.
• Pinpoint opportunities where AI and automation reduce manual work and boost productivity.
• Maintain a shared AI workflow inventory for prioritization.
• Convert opportunities into actionable requirements, success metrics, and plans.
• Design and build prioritized AI workflows for R&D and other business areas.
• Develop practical solutions using approved AI platforms and capabilities.
• Manage delivery timelines and proactively communicate risks or delays.
• Test solutions with users, incorporate feedback, and facilitate adoption.
• Coordinate with AI Enablement leads for complex or reusable architectural needs.
• Apply best practices, standards, and patterns for AI implementations.
• Own solution lifecycle including design, build, testing, launch, maintenance, and continuous improvement.
• Work with internal partners to validate requirements and assess outcomes.
• Create documentation, training, and user guides to support solutions.
• Oversee marketing operations such as campaign management, nurture programs, audience segmentation, webinars, and marketing automation.
• Ensure marketing data quality, lead flow, and operational governance partnering with Revenue Operations.
• Optimize tech stack including HubSpot, Salesforce, Influ2, and similar platforms.
• Collaborate on scoring, routing, analytics, and reporting improvements with Revenue Operations.
• Maintain scalable, reliable Marketing Operations workflows and processes.

Qualifications

• Minimum 5 years in Business Operations, Marketing Operations, process improvement, automation, or related areas.
• Proven hands-on experience designing and managing operational workflows.
• Familiarity with Claude or comparable AI tools for business workflow automation.
• Experience with APIs, low-code/no-code platforms, workflow automation, or prompt engineering.
• Ability to apply AI/automation to enhance business processes and productivity.
• Strong skill in translating business needs into usable, practical solutions.
• Experience with business systems, automation, and technology platforms like HubSpot and Salesforce.
• Ability to lead organizational change and adoption without direct authority.
• Excellent analytical, project management, communication, and stakeholder engagement abilities.
• Capacity to juggle multiple priorities across diverse functions with detail orientation and commitment to reliability.

Additional Desired Skills

• Familiarity with platforms such as n8n, Apollo, Clay, Influ2.
• Support experience in Product, Engineering, Marketing, Sales, Customer Success, or Revenue Operations.
• Knowledge of SQL, reporting, analytics, or data visualization methods.
• Background in SaaS, fintech, payments, or technology environments.
• Experience in AI workflow discovery or business process redesign.

Employee Benefits for US-Based Team Members

• Competitive compensation including salary and equity.
• Comprehensive Medical and Dental plans with full employer coverage options.
• Company-paid Life and Disability insurance.
• Optional vision and supplemental insurance and flexible spending accounts.
• Flexible Paid Time Off and 12 weeks paid parental leave.
• Matching 401(k) plan with 5% company match up to $5,000 annually.
• $1,000 yearly professional development stipend.
• Home working stipend, new MacBook, and one-time accessory reimbursements.
• Access to company-funded professional coaching.
• Opportunities to visit company HQ in Durham, NC for remote employees.

Equal Opportunity and Hiring Notes

Spreedly is committed to diversity, equity, inclusion, and promotes unbiased hiring using blind work samples and structured interviews. Due to handling sensitive payment data, finalists undergo background and reference checks. Sponsorship is not offered; applicants must be authorized to work in the US without future sponsorship. Applicants residing in New York are not eligible due to operational constraints.

AI tools may be used during hiring for application review but do not replace human judgment. Final hiring decisions rest with human recruiters.