Branch Manager - Navi Mumbai Location

About the Company

YES BANK is a major private-sector lender headquartered in Mumbai, serving retail, MSME, and corporate customers with a mix of banking products, services, and digital solutions. Established in 2004, the bank has a wide presence across India with 1,198 branches, around 180 BCBOs, and more than 1,345 ATMs spread over 300+ districts.

The organization places strong emphasis on technology-led customer experience and digital banking. More than 90% of transactions are routed through digital channels, while customer support and service requests are handled at scale through YES Robot and WhatsApp Banking.

YES BANK has also received credit upgrades for its Basel III Tier II Bonds and Infrastructure Bonds, reflecting a stronger balance sheet. In addition, the bank is focused on responsible banking and sustainability, including ISO 14001:2015 certification for its Environmental Management System, alignment with UNEP FI Principles for Responsible Banking, green and social financing initiatives, and a net-zero operational emissions goal by 2030. It has also launched India’s first Green Bond and first Green Fixed Deposit, and is recognized among India’s Best Workplaces in BFSI 2023.

Role Purpose

The Branch Manager will be responsible for steering retail branch operations, delivering business outcomes, ensuring customer satisfaction, maintaining regulatory compliance, and building a strong, results-oriented team aligned with the bank’s vision and values.

Key Responsibilities

Business Growth and Revenue

• Own and drive branch sales and revenue performance across retail banking offerings such as savings, loans, investments, and insurance.
• Spot opportunities in the local market and shape plans to expand the customer base and increase wallet share.
• Use customer engagement to improve cross-sell and up-sell outcomes.

Customer Experience and Relationship Management

• Maintain strong service standards and work toward consistently high customer satisfaction.
• Handle complaints and queries quickly and with effective resolution.
• Develop durable relationships with important customers and other key stakeholders.

Branch Operations and Compliance

• Manage everyday branch functioning while staying aligned with internal procedures and regulatory requirements.
• Ensure accurate reporting, audit readiness, and effective risk controls.
• Keep branch operations well organized across documentation, cash handling, and security practices.

Team Leadership and Capability Building

• Guide, inspire, and manage branch employees to meet business goals.
• Run regular coaching sessions, learning interventions, and performance evaluations.
• Encourage accountability, ownership, and a mindset of continuous improvement.

Strategy Execution and Change Adoption

• Convert broader business strategy into practical branch-level execution plans.
• Support innovation and agility in response to changing market and compliance conditions.
• Drive adoption of digital tools and process enhancements.

Competencies and Skills Expected

The role calls for strong customer focus, a results-driven mindset, attention to quality, effective problem solving, professionalism, and the ability to influence others. Leadership expectations include leading by example, developing people, and enabling change. Technical capability should include comfort with MS Office, banking applications, retail banking products, and compliance/regulatory frameworks.

Success Measures

• Branch sales and revenue target achievement
• Customer satisfaction performance
• Audit outcomes and compliance scores
• Employee engagement and team performance indicators

Application Note

Interested candidates may share their resume with the contact email provided in the source listing.