Bilingual Motor Damage FNOL Agent

About Sedgwick

Join Sedgwick, a global company dedicated to helping people navigate unexpected challenges. With 33,000 colleagues worldwide, we foster a supportive culture focused on career growth and work-life balance. Recognized nationally by Newsweek and Fortune for excellence in workplace environment and as a Great Place to Work®, Sedgwick offers a rewarding professional experience.

Role Overview

We are seeking a Bilingual Motor Damage FNOL Agent based in Ireland for a permanent full-time position working from home. This role involves managing motor damage claims from their initial notification through to resolution, ensuring a seamless customer experience and effective recovery processes.

Key Responsibilities

• Serve as the initial point of contact for motor damage claims, promptly recording incidents and gathering necessary documentation.
• Handle the end-to-end FNOL claim process, directing cases to appropriate handlers or insurance providers.
• Investigate and process damage claims by determining liability and coordinating third-party recoveries.
• Maintain clear communication with rental locations, insurers, maintenance teams, damage collectors, and customers.
• Keep comprehensive, accurate records and ensure timely claim openings in internal systems.
• Collect and validate supporting evidence, such as accident reports, photographs, and damage assessments.
• Respond to customer enquiries, obtain additional information as needed, and uphold corporate standards throughout the claims process.

Qualifications and Skills

• Strong dedication to delivering excellent customer service to clients, colleagues, and partners.
• Prior administrative or office environment experience preferred.
• Fluency in Italian is ideal; candidates fluent in Spanish, French, German, or Dutch will also be considered.
• Familiarity with claims or business management systems is an advantage.
• Exceptional verbal and written communication abilities for engaging with diverse stakeholders.
• Keen attention to detail with the ability to accurately process claims and manage documentation.
• Effective organizational skills, capable of handling multiple priorities independently in a fast-paced setting.
• Analytical problem-solving skills to make informed decisions and efficiently advance claims.
• Proven capacity to collaborate and build positive relationships within teams and across departments.

Benefits and Perks

• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• Employee Assistance Programme (EAP)
• Life Insurance Coverage
• Permanent Health Insurance (PHI)
• Support for Exams and Professional Membership Fees
• Opportunities for professional and personal development

Additional Information

This role is pivotal in shaping the insurance industry by ensuring efficient claim recovery and outstanding customer experience. We support continuous learning, including professional qualifications via the Insurance Institute partnership. Sedgwick values diversity and invites applicants from all backgrounds, including those returning to the workforce or seeking a career transition. The company is an equal opportunity employer, committed to an inclusive, discrimination-free workplace.

Applications will be reviewed post deadline and shortlisted candidates contacted for virtual or in-person interviews. Sedgwick reserves the right to modify job duties as necessary.