Bell/Luggage Attendant

Company Overview

Raffles & Fairmont The Red Sea is part of the pioneering Red Sea Project in Saudi Arabia, designed around nature-led hospitality. The destination includes two resorts set across a remarkable coastal landscape, with a total of 361 rooms, 11 dining concepts, an overwater restaurant overlooking the Red Sea and mangroves, and a spa.

Raffles The Red Sea is planned as a calm, elegant retreat that reflects timeless luxury. It combines the refined service style associated with Raffles with the sustainability focus and natural setting of Red Sea Global, creating an exceptional stay for discerning travelers.

Role Summary

Fairmont The Red Sea is looking for a polished and guest-oriented Bell/Luggage Attendant to join the team in Umluj, Saudi Arabia. This position serves as one of the first contact points for guests and is responsible for making arrivals and departures smooth, welcoming, and well-organized. The role requires a high level of courtesy, professionalism, and attention to detail in a luxury resort environment.

Key Duties

• Welcome guests warmly when they arrive and say goodbye professionally when they depart.
• Support guests with baggage collection, movement, and storage efficiently and safely.
• Move luggage between guest rooms, vehicles, and assigned areas while using safe lifting methods and following health and safety guidance.
• Offer directions, explain hotel facilities, and share suggestions for nearby attractions and services.
• Handle guest requests quickly and refer more complex matters to a manager when needed.
• Present a consistently professional image and represent the Fairmont brand to a luxury standard.
• Work closely with the front office, housekeeping, and other departments to keep guest service seamless.
• Keep luggage storage spaces, service passages, and shared areas tidy, orderly, and safe.
• Adhere to all operational, safety, and security procedures in the hotel.
• Treat guest interactions with discretion and maintain confidentiality at all times.

Qualifications and Experience

• Previous background in guest service or hospitality is required.
• Strong spoken and written English communication skills are essential.
• You must be physically able to lift luggage and spend long periods standing and walking during shifts.
• Good organization and attention to detail are important for success in this role.
• The ability to collaborate effectively in a busy, fast-moving setting is needed.
• A courteous, service-minded attitude with a strong focus on guest satisfaction is expected.
• Working knowledge of hotel operations and procedures is an advantage.
• Arabic language ability and other multilingual skills are preferred.
• Customer service training or certification is preferred.
• Familiarity with luxury hospitality service standards is preferred.

Additional Information

• This role requires a clear understanding of ultra-luxury guest expectations and alignment with the brand.
• Prior experience in project coordination, scheduling, and document control during pre-opening phases is expected.
• Pre-opening experience is mandatory.
• A proactive style, with the ability to anticipate needs and take ownership of tasks, is important.
• Personal grooming and presentation must meet luxury service standards.