Bell Desk Attendant

About Capella Hotels and Resorts

Capella Hotels and Resorts is built around a high standard of hospitality, blending heritage, discovery, individuality and a touch of surprise to shape a stay that feels tailored to every guest. The brand’s properties are created with acclaimed architects, its dining is inspired by authentic flavors presented in creative ways, and its spas and guest services are designed to be personal, thoughtful and complete.

About Capella Sydney

Situated in central Sydney, Capella Sydney delivers quiet luxury from within the sandstone setting of a heritage landmark. The hotel pairs contemporary refinement with historical character, showcases carefully selected artworks and interiors inspired by Australia’s landscapes, and sits close to some of the city’s most well-known attractions. It offers a polished hospitality experience that combines cultural immersion with elegance.

Position Overview

The Bell Desk Attendant is the first person guests meet on arrival and the last person they see when they leave. The role supports smooth guest movement by coordinating luggage, packages and vehicle handling, while also helping with directions and transportation arrangements throughout the day.

Key Duties

• Check arrival and departure details, then organize luggage handling, transport and any other guest-requested support.
• Move guest bags to and from rooms as directed by the Bell Desk Supervisor or Team Leader.
• Store luggage in accordance with property procedures and standards.
• Welcome guests at the entrance, guide them to check-in and offer assistance with any bags they are carrying.
• Accompany guests to their rooms and explain the available room features and in-house facilities.
• Arrange taxis, respond to guest questions and provide practical assistance as needed.
• Help maintain access control by discouraging entry from unauthorized persons and keeping the entrance area presentable.
• Support traffic flow and vehicle parking at the main entrance.

Candidate Profile

• A current full driver’s licence is required.
• Previous experience in a similar position within a luxury hotel, resort or commercial environment is preferred.
• Working knowledge of basic computer tasks, along with hands-on exposure to room maintenance, is expected.
• Strong spoken English is important for guest interaction.
• Applicants must have valid working rights in Australia.

What the Role Offers

• A welcoming and collaborative workplace.
• Access to attractive, well-designed surroundings inside a historic building.
• Online learning opportunities through LinkedIn courses for personal and career growth.
• Uniforms supplied and professionally laundered.
• Complimentary meals while on shift.
• Discounts across the hotel and wider group.
• Employee Assistance Program support, including confidential counselling.
• Birthday leave as an additional benefit.
• Opportunities to grow within the organization and in future roles beyond it.

Additional Information

Only candidates shortlisted for further consideration will be contacted.