M
Back Office Executive
Kanpur, Uttar Pradesh, India · Full Time
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- Experience
- Any
- Salary
- INR 14,000 – INR 18,000 / month
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- In office
- Eligibility
- Female candidates are eligible to apply.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
M/s Shiva Enterprises is seeking a female Back Office Executive for their Kanpur branch. The role involves managing customer communications and supporting office operations effectively.
Key Responsibilities
- Handle inbound calls and respond to customer service queries in a polite and clear manner.
- Provide accurate information about products and services, process order placements and cancellations, and document customer complaints.
- Maintain detailed records of customer interactions, including inquiries, complaints, feedback, and the corresponding actions taken.
- Conduct follow-ups to ensure customer requests are addressed appropriately.
- Escalate unresolved issues or special customer requests to relevant departments for further handling.
- Efficiently use computers and laptops for data entry and record keeping.
Candidate Profile
- Applicants must be female candidates.
- Should possess clear communication skills and a soft-spoken demeanor.
Compensation and Location
The position offers a monthly salary ranging between 15,000 to 18,000 INR, based in Kanpur, Uttar Pradesh.