AVP/VP - Member Onboarding & Conformance

Position Overview

This role serves as the Senior Member Readiness Manager responsible for leading ongoing member testing and conformance activities, including Industry Wide Testing (IWT) and readiness for complex platform upgrades involving multiple stakeholders. The position focuses on orchestrating member communication, timely dissemination of platform documentation, and conducting member testing to ensure readiness.

Key Responsibilities

• Develop and maintain the overall member test strategy, including defining scope, sequencing, and test entry/exit criteria across vendors and members.
• Identify and proactively address dependencies such as environment readiness, documentation, configurations, and approvals to prevent delays.
• Lead risk-based testing efforts, documenting and communicating assumptions, constraints, and known limitations.
• Create detailed, time-bound execution plans with designated owners and measurable milestones.
• Secure confirmation of calendars, environments, and resources prior to committing to deadlines.
• Enforce rigorous execution using written follow-ups, action item monitoring, and formal meeting confirmations.
• Serve as the principal liaison for member testing among business teams, operations, vendors, and external members.
• Conduct well-prepared meetings with clear objectives and outcomes.
• Communicate effectively with senior stakeholders focusing on risk, status, issues, and decisions needed.
• Engage directly with members to gain access to test environments, resolve issues, clarify misunderstandings, and obtain sign-offs.
• Ensure all testing documentation—test plans, environment guides, technical specifications, FAQs, and documentation of known limitations—meet standards for quality, consistency, and timely publication.
• Build a strong working relationship with the test vendor team, overseeing resource planning, onboarding, handovers, and performance tracking with cost discipline.
• Develop and report relevant quality metrics such as defect counts, readiness levels, and testing progress.
• Leverage automation where beneficial and implement continuous improvement practices by capturing and applying lessons learned.
• Exemplify proactive ownership by identifying issues early and proposing solutions while managing priorities in a fast-paced and dynamic setting.

Required Qualifications

• Over 10 years of experience in software testing, including 5 years managing complex, multi-party programmes.
• Solid background in financial markets or regulated financial services platform environments.
• Proven ability to anticipate risks, plan effectively, and execute tasks autonomously.
• Exceptional communication skills with the ability to produce executive summaries and external documentation.

Preferred Qualifications

• Experience with member or client readiness and conformance testing processes.
• Demonstrated capability managing documentation governance and publication workflows.
• History of effective resource and vendor management with a focus on cost control.

Personal Qualities

• Highly organized, outcome-focused, comfortable working with ambiguity.
• Decisive and methodical with confidence in decision-making.
• Detail-oriented while maintaining focus on overall project delivery.