Associate, Corporate Social Responsibility

About QNB Group

Founded in 1964 as the first Qatari-owned commercial bank, QNB Group has expanded into the largest banking group in the Middle East and Africa region. Its network now spans more than 31 countries across three continents, offering a broad suite of modern financial products and services. The organisation employs over 28,000 people, serves up to 20 million customers, and operates through around 1,000 locations supported by an ATM network of 4,300 machines.

QNB is consistently ranked among the top regional banks by major credit rating agencies such as Standard & Poor’s (A), Moody’s (Aa3), and Fitch (A+). The bank has also received recognition from leading international financial publications and is currently regarded as the most valuable banking brand in the Middle East and Africa by Brand Finance Magazine, based on its continued financial strength and international growth.

The group also maintains an active community support agenda and backs a range of social, educational, and sporting initiatives.

Role Summary

The Associate, Corporate Social Responsibility will support the development, maintenance, and coordination of CSR relationships across the Group and help put QNB’s CSR strategy into action.

Key Responsibilities

Shareholder and financial focus

• Manage CSR budgets to support the execution of communications and delivery plans.
• Help define KPIs for CSR performance tracking and quality assessment, and monitor progress on a regular basis.
• Apply CSR performance measures and good-practice methods to improve outcomes.
• Encourage efficiency, careful cost control, and reduced waste to improve productivity and value for the bank.
• Work strictly within the authority limits assigned to the role.

Internal and external stakeholder management

• Keep ongoing communication with business heads, managers, and leaders to align CSR objectives with wider business goals.
• Share accurate and timely information with internal and external auditors as well as Group Compliance when needed.
• Support customers with product-related queries and help direct them to appropriate solutions.
• Work in line with SLAs agreed with internal departments and units to improve turnaround times.
• Develop effective working relationships with relevant departments and units to support Group objectives.
• Provide timely and accurate data to auditors, compliance, financial control, and risk teams when required.

Processes, products, and regulatory matters

• Follow department policies and procedures that define the approach, methods, and tools for effective CSR execution.
• Support the design, development, and delivery of the CSR relationship strategy.
• Run the CSR reporting process, coordinate with participating business units, and help prepare the environmental section of the triple bottom line CSR report.
• Carry out monitoring activities and review/analyse social compliance audit findings.
• Help identify and build relationships with local and international NGOs and advocacy groups focused on labour, environmental, community, inclusion, and related issues.
• Coordinate CSR relationship activities for each business unit and consolidate the individual plans into one Group-wide CSR approach.

Learning and professional development

• Maintain a strong understanding of global CSR best practices.
• Stay informed about Qatar’s legal and regulatory requirements related to environment, energy use, and human rights.
• Take initiative in identifying personal development needs and complete relevant learning activities.
• Proactively keep up with developments in the professional field.

Legal, regulatory, and risk obligations

• Comply with all applicable legal, regulatory, and internal requirements, including Group Compliance policies and procedures covering AML & CTF, sanctions, data protection, fraud control, whistleblowing, conflicts of interest, and insider dealing.
• Perform the role in line with the Three Lines of Defense model for identifying, measuring, monitoring, managing, and reporting risks.
• Support positive customer outcomes in accordance with conduct risk standards.
• Contribute to RCSA, KRI, incident reporting, and remediation activities as needed under operational risk management requirements.
• Maintain the knowledge required to perform the role effectively and remain fully qualified for the position.
• Complete all mandatory Bank training and maintain the required competency levels.
• Attend mandatory internal and external seminars when instructed by the Bank.

Other expectations

• Protect sensitive information by following strict data protection and confidentiality standards.
• Keep customer and internal bank information confidential and share it only on a need-to-know basis with QNB senior management, audit and compliance teams, and relevant regulators.
• Maintain strong professional conduct to protect QNB’s reputation and support its market-leading position.
• Carry out any additional ad hoc tasks or activities related to QNB as assigned by management.

Education and Experience

• A bachelor’s degree is required, preferably in Communications.
• No prior work experience is needed.
• Strong spoken and written English is essential; Arabic is preferred.
• Good interpersonal skills and the ability to build effective relationships across the organisation and within the wider CSR network are important.
• Strong presentation ability is required.
• The ideal candidate should be resilient, able to meet deadlines, and stay professional under pressure.
• Self-driven with strong attention to detail.
• A flexible team player who can perform well under pressure.
• Must be able to listen actively, communicate clearly, and work collaboratively across different functions to shape effective CSR solutions.

Application Documents

• Resume/CV
• Copy of Passport or QID
• Copy of Education Certificate