Assistant Store Manager at Tommy Hilfiger - Dublin (Liffey Valley)

About Tommy Hilfiger

Tommy Hilfiger is a globally recognized lifestyle brand, launched in 1985 in New York City, celebrated for its iconic Americana spirit and accessible luxury apparel. The brand portfolio includes Tommy Hilfiger and Tommy Jeans, extending across diverse product categories to appeal to various generations and occasions. With marketing strategies rooted in the worlds of Fashion, Art, Music, Entertainment, and Sport (F.A.M.E.S.), the brand engages through campaigns and collaborations with world-class athletes and entertainers.

Role Overview

Our retail stores are pivotal to our success, representing the brand's direct connection to consumers. The Assistant Store Manager is integral to creating an exceptional in-store experience that aligns with the brand's identity. This role demands leadership, a passion for the brand, and the drive to inspire team members to deliver outstanding customer service while maintaining impeccable store standards.

Key Responsibilities

• Lead store teams to boost sales, maximize profits, limit losses, and ensure a distinctive, well-maintained shopping environment.
• Collaborate across departments to identify and act on business growth opportunities and enhance overall performance.
• Ensure compliance with corporate visual merchandising guidelines for sales areas and stockrooms in partnership with the visual merchandising team.
• Support store management in seizing business prospects to fulfill company goals and uphold standards.
• Emphasize the importance of building strong relationships with customers and hold staff accountable for delivering exceptional service that encourages repeat visits.
• Conduct regular store evaluations examining product performance, pricing, staff service quality, and inventory levels.
• Communicate sales drivers and operational priorities to the Store Manager, helping to formulate weekly visual merchandising plans.
• Analyze store reports and develop strategic action plans to improve outcomes.
• Assist in manpower planning, recruitment, interviewing, and hiring processes to foster diverse and skilled store teams.
• Help develop internal talent pipeline in collaboration with the Store Manager, preparing potential successors for key roles.
• Participate actively in weekly management and staff meetings.
• Set clear sales targets and performance expectations for staff, provide feedback, and guide improvements.
• Ensure customers enjoy an outstanding shopping journey resulting in excellent mystery shopping scores.

Candidate Profile

• Proven supervisory or specialized experience within premium or luxury brand retail environments.
• Demonstrated experience managing people effectively, including conflict resolution and fostering teamwork.
• Strong communication skills with the ability to build a sense of belonging among team members.
• A collaborative mindset that values recognizing and celebrating team achievements.
• Courageous in delivering constructive feedback to promote positive behavior changes.
• Capable of adapting quickly and working efficiently in a fast-paced environment.
• Energetic, trustworthy, and visible presence on the shop floor.
• Problem-solving orientation with a proactive, solutions-driven approach to store challenges.

About PVH Corp.

PVH Corp., the parent company of Tommy Hilfiger, is committed to building Calvin Klein and Tommy Hilfiger as premier lifestyle brands globally. We prioritize inclusivity, diversity, and compensation based solely on job-related criteria. PVH is proud to be an equal opportunity employer ensuring fair treatment and representation for all employees.