Assistant Manager - HR Operations - CBS - TAL - Learning - Mumbai

Role overview

This position sits within EY’s Talent team in Mumbai and supports learning and development operations across the business. The role is focused on helping design, coordinate, and run learning initiatives that align with business priorities and the broader employee experience strategy.

EY describes itself as a global professional services organization focused on assurance, tax, transaction, and advisory work. The company emphasizes learning, career growth, and opportunities to build long-term potential in a collaborative environment.

What you will do

• Support learning needs analysis and help prepare annual and quarterly learning calendars.
• Connect with stakeholders to understand yearly learning priorities and gather requirements from learning points of contact.
• Help identify solutions for new learning requests and requirements.
• Assist in planning and budgeting for learning programs based on priorities and demand.
• Coordinate learning initiatives and projects end to end, including deployment planning, tracking, escalation handling, and issue resolution.
• Ensure new courses are created on SuccessFactors (LMS) in a timely manner.
• Work with business teams to build business cases and capture requirements for external training programs.
• Monitor external training delivery closely and escalate delays or challenges as needed.
• Review learning MIS for accuracy, analyze trends, and create dashboards and reports.
• Contribute ideas that improve learning processes and support the overall learning strategy.
• Prepare collaterals and handle branding and post-branding support for marquee programs.
• Provide inputs for newsletters, internal reviews, and similar communication materials.
• Build and maintain strong relationships with stakeholders and learning contacts across teams.
• Share issues promptly with stakeholders and collaborate with other learning teams across service lines.
• Develop a strong understanding of the business so learning support can be aligned with operational needs.
• Keep up with business changes and proactively suggest suitable learning solutions.
• Maintain a database of internal and external subject matter experts and trainers.
• Help identify suitable trainers for different learning programs.
• Identify the right audience for programs and drive learner participation.
• Take on facilitation responsibilities for learning programs as needed.
• Communicate vendor requirements to the operations team in a timely way.
• Support initial screening of vendors and trainers for externally led programs.
• Work with the business on vendor selection and monitor trainer performance to ensure continued use of high-quality trainers.

Requirements

• A bachelor’s degree in one of the following fields: Mechanical Engineering, Computer Science, Electrical Engineering, Physics, Chemistry, English Literature, Commerce, Business Administration, or Computer Applications.
• At least 6 years of experience in learning or learning operations.
• Strong capability in coordinating multiple learning programs and handling stakeholder expectations.
• Comfort with learning systems, reporting, and dashboarding.
• Ability to manage vendor coordination, training logistics, and follow-through on deadlines.
• Good analytical thinking and a practical approach to problem-solving.
• Willingness to work collaboratively across departments and adapt to changing needs.

About the team

The CBS - TAL - Learning team partners with business leaders to provide strategic talent advice and help deliver the organization’s employer value proposition. The group works across workstreams such as business partnering, talent acquisition, learning and development, mobility, compensation and benefits, HR systems, operations, and people analytics.

What EY is looking for

EY values people who are curious, agile, mindful, adaptable, and able to maintain positive energy while solving complex issues. The role calls for someone who can combine practical execution with thoughtful solutions and work effectively across client departments while meeting commercial and legal requirements.

What EY offers

The organization highlights strong career development support, access to learning resources, and an inclusive workplace. The company also emphasizes wellbeing, personalized career journeys, and opportunities to grow through exposure to a wide range of professionals and business challenges.

Additional information

Requisition ID: 1709149

Location: Mumbai, Maharashtra, India

Work arrangement: Full-time, onsite

This role is positioned as an Assistant Manager level opportunity in HR operations with a focus on learning and development.