Assistant Manager - Guest Relations at Jumeirah Zabeel Saray

About Jumeirah Group and Jumeirah Zabeel Saray

Jumeirah is a prestigious leader in luxury hospitality and part of Dubai Holding, managing 28 properties in the Middle East, Europe, and Asia. Since the 1999 introduction of the iconic Burj Al Arab, Jumeirah has become synonymous worldwide with distinctive beachfront resorts, elegant city hotels, and opulent residences. Properties range from the Maldivian island retreat Jumeirah Olhahali Island to the art-themed Jumeirah Capri Palace in Italy and the modern British-inspired Jumeirah Carlton Tower in London. Jumeirah Zabeel Saray is an opulent beachfront resort on Dubai's Palm Jumeirah West Crescent, featuring decor inspired by Ottoman era palaces. With 405 rooms, 38 Royal Villas, the acclaimed Talise Ottoman Spa, Sinbad’s Kids Club, entertainment theaters, watersport facilities, and eleven distinguished dining venues, it offers a luxurious, culturally rich experience.

Role Overview

The Assistant Guest Relations Manager will be a vital member of the Front Office team at Jumeirah Zabeel Saray. This role includes overseeing all VIP guest interactions—from arrival to departure—ensuring highly personalized service and seamless collaboration between departments. The role requires facilitating pre-arrival and room inspections according to Jumeirah and LQA standards, cultivating strong relationships with repeat guests by noting preferences and anticipating their needs, leading and mentoring the Guest Relations team through coaching and managing performance aligned with SOPs, and overseeing operational aspects like staffing, budgeting, and adherence to financial and service policies.

Candidate Profile

• Diploma or degree in Hospitality, with additional trainer certification preferred.
• 5 to 8 years of leadership experience within Front Office or Guest Relations departments in luxury hotel settings.
• Expertise managing VIP guests, resolving intricate guest complaints, and maintaining superior service quality.
• Proficient in Microsoft 365, Opera PMS, and hotel operational systems.
• Strong leadership qualities with excellent problem-solving, time management skills, and readiness to work varied shifts.

Benefits

• Inclusive and supportive workplace culture nurturing personal and professional growth.
• Access to comprehensive learning and development programs with clear career progression paths.
• Internal mobility opportunities across Jumeirah’s global locations.
• Discounts on dining, beverages, and hotel stays worldwide for employees.
• Company-provided shared accommodation arrangements.
• Extensive healthcare and life insurance coverage.
• Paid annual leave and flight allowance from home country.
• Competitive tax-free remuneration paid in UAE Dirhams (AED).