Assistant Manager - ECommerce Finance

Role Overview

This position is focused on overseeing financial operations for e-commerce channels, with responsibility for marketplace reconciliation, claim handling, dispute closure, recovery of pending payments, and coordination across internal and external stakeholders. The goal is to ensure settlements are accurate, claims are realized effectively, controls remain strong, and management receives timely MIS support that contributes to sustainable growth in the online business.

Business Context and Key Challenges

Pantaloons’ online business works across several marketplace platforms, which creates high transaction volumes, complicated payment cycles, and dependency on multiple partners. This role helps maintain accurate settlement reconciliation, recover claims, resolve disputes, and keep financial controls tight across the e-commerce channel while improving operating efficiency and revenue capture. The role also requires close coordination with marketplace partners, logistics providers, warehouse teams, and internal stakeholders to keep financial processes running smoothly and in line with approved procedures.

Key challenges in the role include handling large-scale marketplace transactions with precision, spotting and resolving differences in payments, returns, and settlements across platforms, recovering claims on time, reducing revenue leakage, hitting claim realization goals through effective follow-up, and producing useful MIS and insights for business decisions.

Primary Accountabilities

E-commerce Order Lifecycle and Partner Coordination

• Manage the full e-commerce order cycle from a finance and control perspective.
• Hold regular review discussions with e-commerce partners and internal brand e-commerce teams.
• Work closely with marketplace platforms, logistics partners, warehouse teams, and other stakeholders to support smooth operations.

Marketplace Claims and Dispute Handling

• Raise disputes with marketplace platforms and logistics partners for customer-returned goods, including MP return versus PT receipt mismatches.
• Identify and challenge incorrect commission charges, logistics fees, and other marketplace deductions.

Marketplace Claim Realization

• Manage the complete lifecycle of marketplace claim processing.
• Work toward achieving 95–98% claim realization, aligned with internal and external SOPs.
• Coordinate with relevant teams to ensure claims are submitted, tracked, followed up, and closed within timelines.

MIS and Data Analysis

• Prepare and share periodic MIS reports for leadership and other stakeholders.
• Analyze large volumes of marketplace and e-commerce data to generate actionable insights.
• Track operational and financial patterns that can help improve business performance.

Stakeholder and Partner Management

• Maintain frequent communication with marketplace customers, logistics and service providers, warehouse teams, and marketplace finance teams.
• Drive proactive follow-ups with external partners to secure collections and close disputes within defined timelines.

Additional Information

Location noted in the job brief: Bangalore. The source also mentions Maharashtra, India as the posted location.