Assistant Manager, Category Management & Business Development (Beauty & Wellness), iShopChangi

Role Overview

This role sits within the Business Development team and is focused on growing the Beauty & Wellness category for an eCommerce and omni-channel retail business. The position suits someone who is passionate about digital commerce, category growth and business transformation, and who has a strong interest in beauty and wellness.

You will work closely with marketing and operations colleagues to expand the category, improve sales performance and build long-term merchant partnerships.

Merchant Acquisition

• Drive sourcing and acquisition of new merchants, including outreach, negotiation and planning of promotional activities.
• Manage the onboarding process for merchants through to contracting and/or renewal stage, after which operations teams will take over day-to-day onboarding support.

Account Management

• Own the sales objectives for merchants assigned to you and serve as the main point of contact for them.
• Regularly assess merchant performance and collaborate on growth opportunities such as assortment expansion, marketing initiatives and partnerships.
• Build and maintain strong partner relationships that support sustained collaboration over the long term.

Business and Operations

• Analyse merchant-level performance and contribute to monthly business reporting.
• Handle operational issues involving listings/publications, orders, logistics and payments quickly and effectively.
• Partner with internal teams and other departments to help drive sales growth across the category.

Profitability and Growth

• Manage merchant contribution margin and work towards profitability targets.
• Generate and implement new ideas that can increase sales and improve category performance.

Key Performance Measures

• Contribution margin performance
• Sales performance
• Merchant and brand acquisition
• Product assortment expansion
• Introduction of first-to-market, exclusive or unique brands, products and concepts
• Merchant satisfaction
• Creation and execution of new business development initiatives

Requirements

• A bachelor’s degree is required, along with 4 to 6 years of relevant experience.
• Experience in merchandising, eCommerce and/or marketplace environments is necessary.
• Established industry contacts and a strong professional network in the relevant sector will be an advantage.
• Strong written communication and presentation skills are essential.

Additional Information

This opportunity is based in Singapore and is a full-time, onsite position. The organisation is looking for someone with a curiosity-driven mindset, a collaborative approach and a strong understanding of the beauty and wellness space.