Assistant Manager - BPO

About the Company and Role

Empathex Services Private Limited invites applications for the role of Assistant Manager in their Business Process Outsourcing (BPO) division based in Hyderabad, India. This role involves leading a motivated team and driving operational excellence.

Responsibilities

• Lead and guide a team to meet both daily and monthly performance targets.
• Oversee team productivity, attendance, and overall performance.
• Organize regular team meetings, coaching, and performance evaluations.
• Ensure strict compliance with process guidelines and quality benchmarks.
• Efficiently manage escalations and resolve operational challenges.
• Generate and provide daily performance reports to senior management.
• Liaise with various internal departments to facilitate smooth workflows.
• Inspire and motivate the team to consistently achieve business objectives and maintain high standards.

Requirements

• Minimum 3 to 4 years’ experience as a BPO Team Leader.
• Preferably experience handling processes related to food delivery platforms such as Zomato or Swiggy or quick commerce.
• Strong leadership capabilities and excellent communication skills.
• Proficient in MS Excel and reporting techniques.
• Strong analytical and problem-solving skills.
• Ability to thrive in a dynamic, fast-moving environment.
• Preference given to candidates who can join immediately.

Additional Information

• Location: Hyderabad, Andhra Pradesh, India.
• Monthly Compensation: ₹30,000 to ₹40,000.