Assistant Front Office Manager - DoubleTree by Hilton Resort & Spa Marjan Island

About the Role

As an Assistant Front Office Manager at DoubleTree by Hilton Resort & Spa Marjan Island, you will play a pivotal role in supervising the Front Office team to ensure all members are motivated and equipped to provide guests with an outstanding experience from check-in through check-out.

Key Responsibilities

• Support the Front Office Manager in managing daily operations, ensuring adherence to hotel policies, procedures, and brand standards.
• Oversee guest service functions such as reservations, registration, room allocations, inventory management, check-in and check-out processes, and swiftly handle guest inquiries or concerns to maintain smooth service delivery.
• Track guest satisfaction and feedback, making service improvements where necessary, and guaranteeing personalized, memorable experiences for regular and VIP guests.
• Drive revenue by optimizing room occupancy, managing inventory effectively, promoting upselling strategies, and endorsing hotel amenities and loyalty programs.
• Assist with team planning, recruitment, training, and development to maintain efficient departmental operations.
• Monitor and manage staff scheduling to ensure appropriate coverage according to business demands.
• Ensure efficient use of front office technologies including property management systems while maintaining operational standards and compliance.

Candidate Profile and Qualifications

• Previous leadership experience in a Front Office environment, ideally within hospitality, hotel, leisure, or retail sectors.
• Strong competence in hotel systems, PMS software, and Microsoft Office suite.
• Commercially minded with an ability to recognize revenue opportunities and aid sales efforts.
• Exceptional leadership, communication, and interpersonal skills to foster excellent working relationships.
• A high level of professionalism, accountability, resilience, and the capacity to thrive in dynamic situations.
• Commitment to outstanding guest service delivery and enhancing guest experiences.
• Ability to maintain attention to detail and performance standards under pressure.
• Professional appearance in alignment with brand standards.
• Flexibility and adaptability to meet changing operational and business needs.
• Self-driven and capable of working both independently and collaboratively within a team.

About Hilton

Hilton is a globally recognized leader in hospitality, renowned for providing exceptional guest experiences and an empowered workplace culture. With over 3 billion guests welcomed worldwide, our core values guide every team member to foster integrity, leadership, teamwork, ownership, and urgency to create lasting impacts.

We are proud to be a consistent World’s Best Workplace, offering a supportive environment for career growth and a commitment to workplace wellbeing. We invite you to join us in delivering memorable stays to our guests while building a rewarding career.

Benefits

• Enjoy exclusive travel benefits including up to 110 nights of discounted hotel stays worldwide through the Go Hilton program.
• Paid parental leave for eligible team members, including partners and adoptive parents.
• Access to compassionate support through a Crisis Concierge for practical and emotional assistance during difficult times.
• Comprehensive mental health resources through the Care for All initiative, including free counseling and Employee Assistance Program access where available.
• Note: Benefit availability can vary by location and employment terms.