Assistant Director of IT Support, Information Technology, Kirk Kerkorian School of Medicine

About the Role

UNLV is seeking an Assistant Director of IT Support for the Kirk Kerkorian School of Medicine. Reporting to the Director of IT Operations, this role leads the Service Desk, Field Support, and Endpoint Lifecycle Management functions, helping deliver dependable and user-focused technology support for students, faculty, staff, medical professionals, and community members.

The position is centered on operational leadership: defining service standards, guiding team growth, tracking service performance, and improving the overall support experience. It works in close coordination with UNLV Health, campus partners, and IT colleagues to keep services efficient, consistent, and aligned with the school’s academic, clinical, and operational needs.

The IT department at the School of Medicine supports a broad range of services for both the school and UNLV Health, with an emphasis on strong service, collaboration, and continuous improvement.

School Overview

The Kirk Kerkorian School of Medicine at UNLV focuses on improving health outcomes in Nevada through education, research, and patient care. The school is fully accredited and internationally recognized for research in areas including brain health, Alzheimer’s disease, and lupus. Through UNLV Health, its practice plan serves more than 20,000 patients each month across primary and specialty care. By expanding the number of medical students, residents, and fellows, the school is helping address Nevada’s physician shortage and strengthen the state’s healthcare workforce.

Responsibilities

• Provide day-to-day leadership for the Service Desk, Field Support, and Endpoint Lifecycle Management teams.
• Set and communicate service expectations that promote responsive, reliable, customer-centered support.
• Support the growth, coaching, and performance of technical support staff and team leads.
• Monitor operational results and use them to improve service quality and consistency.
• Develop and refine service delivery strategies, procedures, and continuous improvement efforts.
• Partner with UNLV Health, campus teams, and IT colleagues to align support operations with institutional priorities.
• Help ensure technology services meet the needs of the school’s academic, clinical, and operational environments.

Requirements

• A bachelor’s degree from an accredited college or university recognized by the U.S. Department of Education and/or CHEA.
• Five years of related experience.
• Three years of supervisory or management experience.
• Experience in higher education, a medical school, or another professional program.
• Background managing Service Desk, Field Support, and/or endpoint support services.
• Experience building and implementing service delivery plans, operating procedures, and improvement initiatives.
• Experience supervising, coaching, and developing technical support teams and team leads.
• Credentials must be obtained before the start date.
• Preferred: five years of management, supervisory, and related experience.
• Preferred: ITIL certification.
• Preferred: Microsoft fundamentals or similar credentials such as MCSE or MOS.
• UNLV may accept additional relevant experience instead of the degree requirement: four extra years of relevant experience in place of a bachelor’s degree, or an associate’s degree plus two additional years of relevant experience.

Perks

• Paid time off, sick leave, and holidays.
• Medical, dental, and vision insurance.
• Retirement plans and voluntary benefits.
• No state income tax.
• Tuition discounts at NSHE schools.
• Tuition discounts for spouses, domestic partners, and dependents.
• Employee recognition and appreciation programs.
• Discounts on UNLV athletics tickets.
• Statewide employee purchase discounts.
• RebelCard discounts on and off campus.
• No-cost wellness programming for UNLV faculty and staff.
• Opportunities to move into leadership roles.
• Connections with colleagues who share similar interests.
• Personal and professional development opportunities.
• Structured onboarding through Rebels: Onboard.
• Support resources for veteran applicants.

Eligibility

This opening is for candidates who meet the listed education, experience, and supervisory requirements for a full-time administrative faculty role at UNLV. Veterans are encouraged to apply, and applicants should be prepared to submit all required materials before the recruitment closes. Internal UNLV and NSHE candidates must use the internal Workday process for application submission.

Application Instructions

Applicants must submit a letter of interest, a detailed resume that clearly outlines qualifications and experience, and the names, email addresses, and telephone numbers of at least three professional references. References will only be contacted after advance notice from the search chair. Applicants should address their materials to Cyndi Backstrom, Search Committee Chair.

Applications must be submitted electronically through Workday; emailed materials will not be accepted. Review of applications is scheduled to begin on July 24, 2026, and the position will remain open until filled. Assistance with the process is available from UNLV Human Resources at (702) 895-3504 or UNLVJobs@unlv.edu.

Additional Information

Once the application process begins, work cannot be saved, so applicants should gather all required attachments before starting. Applications submitted without the required attachments will not be considered. All applications must be submitted before the recruitment closes.

This role may require a criminal background check. UNLV will attempt to verify academic credentials after hiring documents are received. If verification cannot be completed, an official transcript for the highest degree must be submitted within thirty days of the first day of employment.

For internal NSHE candidates, applications must be submitted through Workday using the “Browse Jobs” process and the requisition number R0152558. If an internal applicant submits outside that process, the application will be returned and the candidate will need to reapply internally, which may delay consideration.

Equal Opportunity and Compliance

UNLV states that it is committed to a workplace and learning environment free from discrimination and unlawful harassment, including on the basis of age, disability, gender, military status, sexual orientation, gender identity or expression, genetic information, national origin, race, color, or religion. Women, minorities, and veterans are encouraged to apply.

The university also notes that it does not discriminate on the basis of sex in education programs or activities, in line with Title IX. Information about reporting concerns, filing complaints, and grievance procedures is available through the Office of Equal Employment & Title IX. UNLV further emphasizes its commitment to campus safety and security, and makes annual security and fire safety reports available online.

About UNLV

Founded in 1957, UNLV is a doctoral-degree-granting institution with approximately 30,000 students and more than 3,600 faculty and staff. It has awarded more than 152,000 degrees and has over 130,000 alumni worldwide. Classified as an R1 research university with very high research activity, UNLV is also recognized for community engagement. The university focuses on serving a diverse region, expanding research and community partnerships, and building a stronger academic health center for Southern Nevada.

UNLV describes itself as one of the most diverse universities in the United States and continues working to support an inclusive and dynamic academic environment.

Job Details

This is a full-time, exempt Administrative Faculty position at 100% FTE, based onsite in Las Vegas, Nevada.

Salary for the role is limited to the stated range of $101,700.00 to $116,200.00.

No application deadline is provided beyond the note that the posting remains open until filled.

EEO Statement

The university affirms equal employment opportunity and encourages applications from women, minorities, and veterans.

Title IX Statement

UNLV states that it does not discriminate on the basis of sex and provides a Title IX contact for inquiries and complaints.

Safety and Security Statement

UNLV says it is committed to helping community members maintain their own safety and security, and that its annual security and fire safety reports are available online.

Notes for Applicants

Applicants should include specific examples that address both minimum and preferred qualifications, since those details will be used in the initial review. References will be contacted during the appropriate stage of the recruitment process.