Assistant Director of IT

About Fontainebleau Miami Beach

Fontainebleau Miami Beach is a renowned oceanfront hotel blending Golden Era elegance with contemporary luxury. Designed by architect Morris Lapidus and opened in 1954, the hotel is a landmark on Miami Beach's Millionaire's Row. It offers guests a dynamic and vibrant environment where they can dine, shop, relax, and enjoy cutting-edge technology and design.

Key Responsibilities

• Support the Director and IT team to maintain efficient operation, availability, and security of user devices, servers, printers, UPS units, network and telephony infrastructure.
• Monitor, analyze, and troubleshoot operating system and application patching, as well as anti-virus updates for all user endpoints and servers.
• Lead support for connectivity of data and telephony devices to enterprise LAN and WAN, including IP phones, printers, cameras, wireless access points, and servers.
• Keep an accurate and updated inventory of all hardware, software, and licenses.
• Develop and maintain training programs to enhance user system knowledge and computer proficiency.
• Perform local system backups, transfer critical data to backup servers, maintain current server images, and conduct restoration tests to ensure data integrity and availability.
• Provide expert knowledge on hotel business technologies such as POS, High-Speed Internet, FTG/VOD, Telephony, and PMS interfaces to maximize uptime.
• Ensure cleanliness and proper upkeep of equipment, MDF, IDF, and work areas.
• Collaborate with vendors and IT teams to diagnose and resolve system incidents and problems.
• Build and sustain relationships with technology vendors, third-party partners, and service providers, ensuring adherence to SLAs.
• Communicate effectively across all peers in both application and technical domains.
• Assist the Director of IT with oversight of incident, change, and control management processes.
• Ensure compliance with corporate policies and legal requirements regarding hardware and software installation, usage, and licensing.
• Respond promptly to administrative requests and responsibilities.
• Adopt a proactive work approach and demonstrate flexibility to work weekends, holidays, and be available 24/7 for critical system failures impacting hotel revenue or guest service.
• Perform additional duties as assigned.

Qualifications and Requirements

• Proficient knowledge of server infrastructure hardware and software.
• Well-versed in user endpoints including desktops, mobile devices, and peripherals.
• Understanding of networking systems such as switches, routers, and access points.
• Familiarity with Windows Operating Systems and services including Directory Services, DNS, and DHCP.
• Experience with Property Management Systems (PMS) and associated interfaces.
• Knowledge of retail and food & beverage POS systems.
• Strong problem-solving and resolution capabilities.
• Experience with virtualization and hyper-converged technologies.
• Bachelor's degree or equivalent work experience.
• Relevant technical and business certifications.
• At least 5 years of experience in a rapid-paced, large hospitality environment.