Administrative Executive (East Zone)

Role overview

You will join the East Zone team as an Administrative Executive, supporting day-to-day car park administration and customer service operations.

Key duties

• Supervise enforcement-related work to support fair and proper use of car parks, including directing service providers on how to respond to illegal parking.
• Review appeals against Parking Offence Notices and make balanced, case-by-case decisions.
• Work closely with Car Park Managers and Supervisors on feedback and requests for extra facilities, while considering the needs of different users.
• Handle a broad mix of feedback and service requests to keep car park operations running smoothly.
• Support assessment of service provider performance and help uphold service standards, including the application of liquidated damages where performance falls short.
• Keep car park information updated in the system, carry out data collation and management, and assist managers with analysis to support data-led decisions.
• Manage costing for car park-related works.
• Take on other assigned duties as operational requirements change, which may include redeployment to other customer-facing areas such as enquiries related to housing management and season parking.

What the role calls for

The ideal candidate is customer-focused, adaptable, and able to pick up technical and policy knowledge quickly. Strong written and spoken communication skills are important, along with good Excel skills, including pivot tables for analysis, and comfort using PowerPoint. You should also be empathetic when handling challenging customer situations, and be motivated, proactive, and collaborative in a team environment.

Contract and hiring information

Selected candidates will be engaged on a 1+1 year contract. Applicants will be informed whether they have been shortlisted within 4 weeks after the application closing date.