Administration Supervisor - Markham Zambia (45 Hours/Week)

About the Company

The Foschini Group (TFG) is a globally diversified retailer owning 34 specialty lifestyle and apparel brands. We focus on delivering outstanding omnichannel experiences and empower our people to grow. Join an environment where passion meets purpose across multiple brands and opportunities.

About Markham

Markham is a vibrant retail brand offering contemporary smart and casual apparel, fashionable footwear, accessories and fragrances. Our stores are lively spaces for style-conscious customers craving unique expressions of fashion. Join the Markham Movement and help customers create their perfect look.

Role Overview

The Administration Supervisor supports the Store Manager with stock management and administrative operations to enhance store performance and customer satisfaction in the Markham store based in Zambia.

Key Responsibilities

• Assist the Store Manager in stock taking and store administrative duties
• Monitor and analyze stock movements to optimize inventory control
• Apply risk management practices to minimize stock losses and shrinkage
• Ensure adherence to all administration systems and reporting requirements
• Generate and interpret store reports to assess turnover and stock performance
• Present analytical information effectively to the Store Manager
• Organize and maintain in-store filing systems efficiently
• Supervise and control cash transactions ensuring compliance with processes
• Enforce store safety and security protocols consistently
• Process customer sales transactions through the POS system
• Engage professionally to identify customer needs and promote loyalty programs
• Promote customer satisfaction through initiatives and upselling rewards programs
• Adhere to visual merchandising standards and maintain store housekeeping
• Continuously seek to enhance personal selling skills and product knowledge
• Collaborate with the team to achieve sales targets and store objectives

Qualifications and Experience

• Completion of Grade 12 education
• Minimum of three years' experience in retail or administrative roles
• Up-to-date with current fashion trends
• Strong passion for delivering excellent customer service

Skills Required

• Proficient in administrative tasks with strong organizational capability
• Computer literacy essential
• Excellent customer service skills
• Effective planning and organizational abilities
• Knowledge of policies and procedures
• Customer value management expertise
• Accountability for meeting personal and team commitments
• Strong verbal and written communication
• Capability to multitask in a fast-paced environment
• Ability to work independently and exercise initiative
• Attention to detail at a high level

Behavioural Attributes for Success

• Approaches new challenges with enthusiasm and urgency
• Builds and nurtures relationships internally and externally
• Focuses on customer-centric solutions fostering loyalty
• Makes timely, informed decisions to advance organization goals
• Embraces innovation and digital business applications
• Creates motivating environments to enable team success
• Uses feedback constructively to improve personal performance
• Supports team members’ career growth and organizational objectives
• Continuously seeks process improvements for efficiency
• Adapts through experimentation and learning from outcomes
• Provides leadership by delegating and removing barriers

Equal Opportunity

Preference may be given to candidates from designated groups in accordance with the Employment Equity Act.