Accounts Receivable Officer

Company overview

Campos Coffee is part of JDE Peet's, now within Keurig Dr Pepper, and operates as a global coffee business active in more than 100 markets. The company is driven by its 'Reignite the Amazing' strategy and focuses on brand-led growth through Peet's, L'OR, and a portfolio of local icons led by Jacobs. In 2025, JDE Peet's reported total sales of EUR 9.9 billion and a worldwide team of more than 21,000 people.

Role summary

JDE Peet's is seeking a proactive and highly detail-focused Accounts Receivable Officer to join the Finance team in Banksmeadow, New South Wales. This position is central to making sure customer payments are received, correctly applied, and followed up promptly, while maintaining effective relationships with customers and internal teams.

The role suits someone with prior AR experience who is confident handling collections, enjoys solving payment issues, and can work well in a busy FMCG environment.

Key objectives

• Apply customer payments accurately and without delay.
• Reduce overdue balances and strengthen collection performance.
• Deliver responsive support to customers and internal stakeholders.
• Assist with finance reporting and compliance-related tasks.

Payment allocation and processing

• Apply EFT, credit card, and Webstore payments in Sage.
• Process and post manual credit card payments.
• Reach out to customers to secure payment approvals when needed.
• Follow up on card payments that are declined.
• Investigate and resolve part-payments, disputes, and invoice discrepancies.
• Handle customer refunds accurately and on time.
• Match and reconcile incoming receipts across multiple entities.

Credit control and collections

• Handle CreditorWatch enquiries for both new and existing customers.
• Actively manage overdue receivables across the business.
• Contact overdue accounts by phone and email to drive payment.
• Negotiate payment plans and seek approval where required.
• Help develop collection approaches and support bad debt reviews.
• Work with collection agencies and legal contacts when needed.

Accounts receivable support

• Respond to customer and internal AR enquiries.
• Act as the first contact point for AR-related issues.
• Develop strong working relationships with Sales, Operations, and other teams.
• Support regular debt review conversations with key stakeholders.
• Promote finance policies, processes, and expectations across the business.

Reporting and finance support

• Assist with mid-month and month-end AR reporting.
• Prepare monthly rebate calculations.
• Support internal and external audit requests.
• Help the Financial Accountant and Head of Finance with ad hoc projects and initiatives.

Qualifications and experience

Applicants should bring prior experience in Accounts Receivable or Credit Control. FMCG experience is considered an advantage. A strong understanding of receivables processes and core accounting principles is important, along with proven debt collection and negotiation ability.

The role also requires strong written and verbal communication, high accuracy, good numeracy and data entry skills, and the ability to work independently while balancing several priorities.

Systems and technical skills

Advanced confidence in Microsoft Excel is required, especially with sorting and filtering, VLOOKUP, and pivot tables. Experience using Sage, Salesforce, and CreditorWatch will be viewed favourably.

Personal attributes

The ideal candidate will communicate confidently with different stakeholders, build positive customer relationships, and handle challenges with patience, empathy, and professionalism. You should be organised, resilient, solution-oriented, and comfortable working in a collaborative team environment.

Additional information

Benefits of joining the team include working for a respected Australian coffee business, being part of a friendly and supportive workplace, contributing directly to business performance, and accessing ongoing learning and development opportunities. The company places strong value on quality, people, and service.

Recruitment process

After you submit your application, the recruitment process may include an online assessment followed by interviews. A pre-employment check may also form part of the hiring process.

DEI and workplace inclusion

JDE Peet's is committed to building a diverse, equitable, and inclusive workplace where people can be themselves and reach their full potential. The organisation does not tolerate discrimination on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other legally protected trait. Reasonable adjustments to the recruitment process are available on request. The company has received the Catalyst Award and Fair Pay Leader Certification in 2025, supported by an unexplained gender pay gap of 0.52%.

Brand statement

JDE Peet's, now part of Keurig Dr Pepper, is a leading pure-play coffee company with operations in over 100 markets and a portfolio that includes Peet's, L'OR, and several strategically chosen local brands led by Jacobs.