- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Education
- At least 2 years of studies preferably in Business Administration
- Resume
- Required to apply
Where you'll work
Job description
Company Overview
Island Finance LLC is Puerto Rico's largest financial services firm with over 66 years of operation. Serving more than 70,000 clients, the company offers consumer loans along with a wide array of financial products and services. Its distribution network includes 46 branches, a call center, and advanced internet banking accessible via their website. The company is deeply committed to Puerto Rico's future and prides itself on delivering high-quality customer service and maintaining a positive, dynamic workplace.
As a company with over five decades of experience, Island Finance remains dedicated to helping people realize their dreams, continuing to support clients especially in times of need.
Job Summary
The Account Analyst is responsible for conducting internal debt collection efforts targeting clients with delinquent accounts through outgoing telephone calls using predictive dialer technology. The role involves proposing and negotiating solutions that satisfy both the customer and the company while strictly adhering to institutional policies, procedures, and applicable laws.
Education & Experience Requirements
- At least two years of academic studies, preferably in Business Administration or a related field.
- A minimum of three years' experience in collections, telemarketing, or telephone-based customer service.
Key Attributes
- Energetic and dynamic work approach.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong customer service orientation.
- Excellent negotiation and communication skills.
- Goal-driven and able to perform effectively in automated systems environments.
- Proficient with Microsoft Office applications.
Benefits Package
- Health plans covering pharmacy, dental, and vision for employees and their families.
- Life and accidental death insurance with options for additional coverage.
- Retirement savings plan with competitive company contributions.
- Work-life balance initiatives including recruitment bonuses, paid vacation, sick leave, personal time off, public holidays, employee assistance program, and performance incentives.
Additional Information
Island Finance is an equal opportunity employer committed to workforce diversity and inclusion.