Absence Management Claim Specialist

Role overview

MetLife’s Global Customer Service and Operations organization focuses on service built on trust, empathy, and ongoing improvement. In this role, you will help support customers through important life events by managing absence-related claims with accuracy, care, and a strong operational mindset. You will work closely with a collaborative team and contribute to a service experience that helps people navigate complex situations more smoothly.

What you'll do

The Absence Management Claim Specialist is accountable for evaluating claims and reaching decisions based on the information collected. The role involves regular communication with employees, employers, and health care providers to obtain the documentation and details needed to process each case. You will manage a caseload of absence claims and ensure they are handled efficiently and in line with applicable requirements.

• Review, process, and manage Family and Medical Leave Act (FMLA) and/or Americans with Disabilities Act (ADA) claims while following federal, state, and company plan rules.
• Create and follow workflow steps for FMLA/ADA cases, assess them against the applicable leave program, and make initial eligibility and claim decisions.
• Complete intake-call eligibility decisions, collect necessary details from the employee or supporting systems, and carry out follow-up actions such as recertification reviews, intermittent claim monitoring, and return-to-work confirmation.
• Maintain accurate system records that reflect leave status and ensure all required diary notes and documentation are up to date.

Required background

The position calls for a high school diploma and at least one year of relevant experience. A strong focus on customer satisfaction and careful attention to detail are important for success in this role.

Preferred background

A bachelor’s degree is preferred. Prior knowledge of FMLA/ADA claims handling, including process and procedure familiarity, is also desirable.

Work arrangement

This is a hybrid position. You must be available to work from the office at least three days per week.

Compensation and benefits

The expected annual salary for this role is between $41,600 and $80,169. The position may also qualify for annual short-term incentive pay and stock-based long-term incentives, subject to the applicable plan terms.

MetLife offers a broad U.S. benefits package designed to support overall well-being, including medical, prescription drug, and vision coverage; dental insurance; no-cost short- and long-term disability; company-paid life insurance and legal services; a retirement pension fully funded by MetLife; a 401(k) with employer matching; discounts on voluntary insurance products such as auto, home, pet, critical illness, hospital indemnity, and accident coverage; employee assistance and digital mental health programs; parental leave; paid time off; paid holidays; volunteer time off; tuition assistance; and more.

About MetLife

MetLife is one of the world’s leading financial services organizations, serving individual and institutional customers across insurance, annuities, employee benefits, and asset management. With operations in more than 40 markets, the company holds strong positions across the United States, Latin America, Asia, Europe, and the Middle East. MetLife’s purpose is to help colleagues, customers, communities, and the wider world build a more confident future, guided by values focused on collaboration, integrity, impact, and forward thinking.

Equal opportunity and workplace policies

MetLife is an equal opportunity employer and makes employment decisions without regard to protected characteristics, including race, color, national origin, religion, creed, sex, pregnancy-related conditions, sexual orientation, gender identity or expression, age, disability, marital or civil partnership status, genetic information, citizenship status, or veteran/service member status, as permitted by law. Applicants and employees must be legally authorized to work in the United States.

If you need an accommodation because of a disability, you may request support through the company’s accommodation process. Any such information will be kept confidential and used only to assess your application needs.

MetLife maintains a drug-free workplace. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment.

Additional information

This role is focused on absence management claims and includes handling intake, review, documentation, eligibility assessment, and ongoing claim administration. The work requires coordination with multiple parties and careful case management across the full claim lifecycle.