仕事内容

Role overview

The Relationship Manager for Affordable Home Loans is responsible for strengthening customer relationships, delivering a high-quality service experience, and supporting the growth of the mortgage business. The position combines client retention, new business generation, and portfolio management within the Affordable Mortgage Loans function.

Key responsibilities

Identify and develop sales opportunities for both individual targets and team-led initiatives by actively pursuing qualified leads.
Bring in new customers with a strong focus on growing a profitable home loan portfolio.
Track the health of the loan portfolio and help maintain quality through careful monitoring and risk awareness.
Promote the use of digital tools and platforms to improve efficiency and customer interaction.
Set an example for the team by coaching, guiding, and supporting colleagues to help them meet business and career goals.

Secondary responsibilities

Deliver consistent customer service while ensuring full compliance with regulatory and internal policy requirements.
Work closely with teams across other business areas to spot and act on cross-sell opportunities.

Qualifications and experience

A graduate degree is required. The role expects 5 to 10 years of relevant experience.

Job purpose

Provide outstanding client support with a strong emphasis on customer retention and building long-term relationships.
Increase product sales and support the acquisition of new customers to help expand the business.

Relationship Manager - Affordable HL

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