Relationship Manager - Affordable HL

Role overview

The Relationship Manager for Affordable Home Loans is responsible for strengthening customer relationships, delivering a high-quality service experience, and supporting the growth of the mortgage business. The position combines client retention, new business generation, and portfolio management within the Affordable Mortgage Loans function.

Key responsibilities

• Identify and develop sales opportunities for both individual targets and team-led initiatives by actively pursuing qualified leads.
• Bring in new customers with a strong focus on growing a profitable home loan portfolio.
• Track the health of the loan portfolio and help maintain quality through careful monitoring and risk awareness.
• Promote the use of digital tools and platforms to improve efficiency and customer interaction.
• Set an example for the team by coaching, guiding, and supporting colleagues to help them meet business and career goals.

Secondary responsibilities

• Deliver consistent customer service while ensuring full compliance with regulatory and internal policy requirements.
• Work closely with teams across other business areas to spot and act on cross-sell opportunities.

Qualifications and experience

A graduate degree is required. The role expects 5 to 10 years of relevant experience.

Job purpose

• Provide outstanding client support with a strong emphasis on customer retention and building long-term relationships.
• Increase product sales and support the acquisition of new customers to help expand the business.