Principal Technical Lead - Splunk IT Service Intelligence (ITSI)
Bengaluru, Karnataka, India ・ フルタイム
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- 投稿済み
- 4時間前
- 作業モード
- 在任中
- 教育
- 卒業生であれば誰でも
- 資格
- Applicants must possess any graduate degree.
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仕事内容
About the Role
This position is a pivotal part of Cognizant's strategic partnership with a top-tier global enterprise technology company. Serving as the Principal Technical Lead, you will be the foremost authority on ITSI within the delivery team, acting as a direct client interface and significantly impacting platform results.
Key Responsibilities
- Take full ownership of resolving high-priority ITSI escalations ensuring excellent customer satisfaction.
- Provide practical technical mentorship and support to Senior Engineers and Technical Leads on complex issues involving KPI failures, service health concerns, and event correlation challenges.
- Perform in-depth root cause analyses utilizing ITSI diagnostic tools, logs, and metrics to deliver practical insights and preventive measures.
- Engage directly with enterprise clients to resolve incidents and foster higher adoption of the platform.
- Lead initiatives to optimize ITSI performance, including fine-tuning KPIs, refining service modeling, and enhancing dashboard responsiveness.
- Assess product updates, patches, and improvements, ensuring alignment with operational requirements and real-world use cases.
- Develop and update technical training programs informed by product evolutions, RCA outcomes, and emerging trends in the field.
- Mentor team members and conduct knowledge-sharing sessions to boost troubleshooting capabilities.
Required Qualifications and Skills
- Extensive knowledge in KPI architecture, service modeling, episode assessment, and event aggregation within ITSI.
- Advanced proficiency in SPL and search optimization techniques.
- Experience scripting with Python and Shell for automation tasks.
- A proven track record in technical leadership or management roles.
- Possession of Splunk Certified Admin and Splunk ITSI Certified Admin credentials (legacy certification preferred).
Technical Expertise
- Splunk IT Service Intelligence (ITSI)
- SPL (Search Processing Language)
- Cloud platforms including AWS, Microsoft Azure, and Google Cloud Platform (GCP)
- Python and Shell scripting
- Linux operating systems
Additional Information
This role is strategically important and demands both leadership and hands-on technical excellence. It requires direct collaboration with major enterprise clients and a commitment to continual improvement and mentoring within the team.
Eligibility
Candidates holding any graduate degree are invited to apply.