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About the Role

This position is a pivotal part of Cognizant's strategic partnership with a top-tier global enterprise technology company. Serving as the Principal Technical Lead, you will be the foremost authority on ITSI within the delivery team, acting as a direct client interface and significantly impacting platform results.

Key Responsibilities

Take full ownership of resolving high-priority ITSI escalations ensuring excellent customer satisfaction.
Provide practical technical mentorship and support to Senior Engineers and Technical Leads on complex issues involving KPI failures, service health concerns, and event correlation challenges.
Perform in-depth root cause analyses utilizing ITSI diagnostic tools, logs, and metrics to deliver practical insights and preventive measures.
Engage directly with enterprise clients to resolve incidents and foster higher adoption of the platform.
Lead initiatives to optimize ITSI performance, including fine-tuning KPIs, refining service modeling, and enhancing dashboard responsiveness.
Assess product updates, patches, and improvements, ensuring alignment with operational requirements and real-world use cases.
Develop and update technical training programs informed by product evolutions, RCA outcomes, and emerging trends in the field.
Mentor team members and conduct knowledge-sharing sessions to boost troubleshooting capabilities.

Required Qualifications and Skills

Extensive knowledge in KPI architecture, service modeling, episode assessment, and event aggregation within ITSI.
Advanced proficiency in SPL and search optimization techniques.
Experience scripting with Python and Shell for automation tasks.
A proven track record in technical leadership or management roles.
Possession of Splunk Certified Admin and Splunk ITSI Certified Admin credentials (legacy certification preferred).

Technical Expertise

Splunk IT Service Intelligence (ITSI)
SPL (Search Processing Language)
Cloud platforms including AWS, Microsoft Azure, and Google Cloud Platform (GCP)
Python and Shell scripting
Linux operating systems

Additional Information

This role is strategically important and demands both leadership and hands-on technical excellence. It requires direct collaboration with major enterprise clients and a commitment to continual improvement and mentoring within the team.

Eligibility

Candidates holding any graduate degree are invited to apply.

Principal Technical Lead - Splunk IT Service Intelligence (ITSI)

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