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Operations Manager - Customer Service

Em Sol Co In

Gurugram, Haryana, India ・ フルタイム

最初に応募しよう

経験
どれでも
給料
INR 900,000 – INR 1,400,000 / year
求人情報
1
投稿済み
4時間前
作業モード
在任中
教育
卒業生であれば誰でも
資格
Any graduate can apply for this role.
再開する
応募必須

勤務地

仕事内容

About the Company

Em Sol Co In is an international BPO company based in Gurugram, India, specializing in customer service operations.

Job Responsibilities

  • Analyze and manage Client Service Level Agreements (SLAs) to ensure compliance and performance.
  • Drive maximization of revenue generation through efficient operations.
  • Lead the selection, training, development, and performance management of direct reports and their teams.
  • Foster strong relationships with client partners to promote business growth and collaboration.
  • Provide leadership and guidance to team members, ensuring high performance standards.
  • Conduct regular one-on-one meetings with direct reports to assess and improve performance.
  • Oversee key operational areas including Anti-Money Laundering (AML), Suspicious Activity Reports (SAR), fraud detection, and transaction monitoring.

Additional Information

Interested candidates can contact via phone at 9716551077 or share their CV with mamta@emsol.co.in.

Eligibility

Applicants must be graduates in any discipline.

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