Inventory Technician III

Role overview

This position is part of Astreya’s IT services team and focuses on delivering a smooth end-user experience for a very large global workforce. The work spans order monitoring, accessory handling, hardware rollout and retrieval, support for frontline users, conference room upkeep, and behind-the-scenes workstation setup. It is an entry-level IT services role that also involves handling more complex tasks with initiative and limited supervision.

Key responsibilities

• Manage inventory, asset records, preventive upkeep for conference rooms, and e-waste recycling activities.
• Support a busy, high-volume environment centered on video conferencing spaces while keeping customer satisfaction a priority.
• Maintain audio and visual performance, investigate technical issues, and respond to meeting-related requests from attendees.
• Image, deploy, and recover laptop and desktop devices.
• Provide IT and accessory support for more than 70,000 users worldwide, including workstation setup and accessory installation.
• Record completed work and monitor SLA commitments through ticketing tools.
• Use inventory data management systems to keep stock data accurate and workflows moving efficiently.
• Take part in major global initiatives when required.
• Perform additional duties as assigned.

Required qualifications

• High school diploma or GED, plus at least 5 years of related experience and/or training, or an equivalent mix of education and experience.
• Strong written and spoken communication skills.
• Ability to work effectively in a large team with little day-to-day oversight.
• Customer-focused mindset with the ability to create a positive user experience.
• Working knowledge of inventory operations and IT support.
• Comfortable thriving in a fast-moving environment.
• Good judgment when balancing competing priorities.
• Outcome-oriented approach with the ability to break objectives into actionable steps.

Preferred background

• Previous experience in business operations.
• Some exposure to customer service or a similar customer-facing setting.

Physical requirements and work environment

• Able to lift and safely carry equipment weighing 50 pounds or more several times a day.
• Must be able to perform office-based duties, which may involve sitting or standing for extended periods.
• Requires the ability to move around within an office setting.
• Must be able to use a computer.
• Must communicate effectively.
• Some roles may involve repeated wrist, hand, or finger motions.

Additional information

Applicants should be prepared for a role that combines hands-on inventory work, user support, and conference room troubleshooting in a fast-paced global environment. The job may also require acting proactively and, in some cases, taking on team leadership responsibilities.