International Voice / Blended Process Executive

Role Overview

An MNC in Hyderabad is hiring experienced professionals for an international voice or blended customer support role. The position involves handling customer conversations across voice and blended channels, supporting users with queries, and delivering a consistently high service experience in a work-from-office setup with rotational shifts.

Location and Work Setup

This opportunity is based in Hyderabad, India and requires on-site attendance. The shift pattern is rotational, and the role follows a work-from-office model.

Experience Required

Candidates should have at least 2 years of experience in an international voice process or blended voice process. Applicants with a background in customer support along with technical troubleshooting exposure will be given preference.

Key Responsibilities

The selected candidate will be responsible for managing customer interactions over voice and blended channels, resolving issues efficiently, and maintaining strong customer satisfaction. The role also includes offering technical assistance where needed, documenting interactions accurately, following internal procedures, and meeting quality, productivity, and performance benchmarks.

Eligibility Criteria

Applicants may be graduates or undergraduates. A minimum of 2 years of experience in an international voice or blended process is required. Strong spoken and written English skills are essential, along with good technical understanding, troubleshooting ability, and problem-solving skills. Candidates must also be comfortable handling customers professionally. All prior employment documents are mandatory.

Compensation and Benefits

The salary can go up to 5.8 LPA, depending on experience and interview performance.

Additional benefits include 2 weekly offs, one-way cab facility, travel allowance, shift allowance, attractive incentives, career growth opportunities, and a professional work environment.

Additional Details

This is a full-time role. The source information does not specify a duration or start date.

Contact

Interested candidates may share their resume with the recruiter contact provided in the source.