International Voice / Blended Process Executive
Hyderabad, Telangana, India · Full Time
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- Experience
- 2+ yrs
- Salary
- INR 100,000 – INR 400,000 / year
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Graduates and undergraduates with at least 2 years of experience in an international voice or blended process. Candidates must have excellent English communication skills, be fluent in English, and possess strong customer-handling and troubleshooting abilities. Prior employment documents are compul…
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
An MNC in Hyderabad is hiring experienced professionals for an international voice or blended customer support role. The position involves handling customer conversations across voice and blended channels, supporting users with queries, and delivering a consistently high service experience in a work-from-office setup with rotational shifts.
Location and Work Setup
This opportunity is based in Hyderabad, India and requires on-site attendance. The shift pattern is rotational, and the role follows a work-from-office model.
Experience Required
Candidates should have at least 2 years of experience in an international voice process or blended voice process. Applicants with a background in customer support along with technical troubleshooting exposure will be given preference.
Key Responsibilities
The selected candidate will be responsible for managing customer interactions over voice and blended channels, resolving issues efficiently, and maintaining strong customer satisfaction. The role also includes offering technical assistance where needed, documenting interactions accurately, following internal procedures, and meeting quality, productivity, and performance benchmarks.
Eligibility Criteria
Applicants may be graduates or undergraduates. A minimum of 2 years of experience in an international voice or blended process is required. Strong spoken and written English skills are essential, along with good technical understanding, troubleshooting ability, and problem-solving skills. Candidates must also be comfortable handling customers professionally. All prior employment documents are mandatory.
Compensation and Benefits
The salary can go up to 5.8 LPA, depending on experience and interview performance.
Additional benefits include 2 weekly offs, one-way cab facility, travel allowance, shift allowance, attractive incentives, career growth opportunities, and a professional work environment.
Additional Details
This is a full-time role. The source information does not specify a duration or start date.
Contact
Interested candidates may share their resume with the recruiter contact provided in the source.