- 経験
- 3年以上
- 給料
- —
- 求人情報
- 1
- 投稿済み
- 1週間前
- 作業モード
- 在任中
- 資格
- Applicants with a background in customer support, administration, fintech, banking, or financial services are suitable. Fluency in Tagalog and English is preferred, and familiarity with AECB-related processes is an advantage.
- 再開する
- 応募必須
仕事内容
About the role
We are hiring a Customer Support Agent to join our Abu Dhabi team. The ideal candidate will be comfortable working in customer-facing support, with a strong background in fintech, administrative assistance, and familiarity with AECB (Al Etihad Credit Bureau) procedures. Fluency in Tagalog and English is preferred.
What you will do
- Respond to customer questions by phone, email, and chat in a prompt and professional way.
- Support customers using fintech products and services.
- Guide customers on AECB-related matters, including credit reports and dispute handling.
- Carry out administrative work such as data entry, document handling, and tracking cases.
- Keep customer records accurate and ensure requests are followed through properly.
- Work toward customer service KPIs such as response time, resolution time, and CSAT.
- Escalate more complex concerns when needed.
Requirements
- Preferred fluency in both Tagalog and English.
- At least 3 years of experience in customer support and administrative work.
- Experience in fintech, banking, or financial services is required as background knowledge.
- Understanding of AECB systems or related processes is preferred.
- Strong verbal and written communication, along with good people skills.
- Good grasp of support KPIs and service performance measures.
- Ability to manage multiple tasks in a busy, fast-moving environment.
Additional information
This is a full-time onsite position based in Abu Dhabi Emirate, United Arab Emirates.