Customer Service Specialist

About the role

We are hiring a Customer Support Agent to join our Abu Dhabi team. The ideal candidate will be comfortable working in customer-facing support, with a strong background in fintech, administrative assistance, and familiarity with AECB (Al Etihad Credit Bureau) procedures. Fluency in Tagalog and English is preferred.

What you will do

• Respond to customer questions by phone, email, and chat in a prompt and professional way.
• Support customers using fintech products and services.
• Guide customers on AECB-related matters, including credit reports and dispute handling.
• Carry out administrative work such as data entry, document handling, and tracking cases.
• Keep customer records accurate and ensure requests are followed through properly.
• Work toward customer service KPIs such as response time, resolution time, and CSAT.
• Escalate more complex concerns when needed.

Requirements

• Preferred fluency in both Tagalog and English.
• At least 3 years of experience in customer support and administrative work.
• Experience in fintech, banking, or financial services is required as background knowledge.
• Understanding of AECB systems or related processes is preferred.
• Strong verbal and written communication, along with good people skills.
• Good grasp of support KPIs and service performance measures.
• Ability to manage multiple tasks in a busy, fast-moving environment.

Additional information

This is a full-time onsite position based in Abu Dhabi Emirate, United Arab Emirates.