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- 資格
- Candidates with experience in luxury hospitality and mandatory pre-opening exposure are suitable for this role. The position is best matched to applicants familiar with ultra-luxury service environments and high-end guest expectations.
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仕事内容
Company Overview
Raffles & Fairmont The Red Sea is part of the ambitious Red Sea Project in Saudi Arabia. The destination will feature two nature-led resorts with 361 rooms, 11 dining concepts, an overwater restaurant overlooking the Red Sea and mangroves, and a spa.
Raffles The Red Sea is designed as a refined luxury retreat that combines Raffles’ signature warm, personalized hospitality with the sustainability-led natural setting of Red Sea Global, serving highly discerning travelers.
Role Summary
The Butler Coordinator acts as the main communication point for the butler team, helping ensure guest requests, rituals, and service activities are tracked and delivered smoothly and on time.
Key Duties
- Serve as the department’s central coordination point for butler communication and follow-up on guest activities.
- Review incoming arrival information, preferably about a week ahead, and study guest profiles to prepare for preferences and special needs.
- Monitor service tasks completed by other teams such as Housekeeping, Maintenance, and Food & Beverage, making sure they align with brand timelines and service expectations.
- Oversee daily workflow, keep track of task completion messages, and confirm that butlers carry out scheduled guest rituals.
- Record guest history details, including personal notes, habits, preferences, and dislikes, based on observation and feedback.
- Support the Head Butler with administrative work, supply inventory checks, and preparation of operational reports.
Service Standards
- Represent the Raffles character through a style that is charming, graceful, thoughtful, and welcoming.
- Consistently follow the brand’s Top 5 Service Excellence behaviors: look at me, smile at me, talk to me, listen to me, and thank me.
- Maintain strong awareness of LQA and Forbes Travel Guide expectations to help uphold luxury service standards.
Qualifications and Attributes
- 2 to 3 years of experience in luxury hospitality, ideally in Front Office, Concierge, or Butler services.
- Working knowledge of Opera PMS and Microsoft Office for coordination and administrative tasks.
- Strong attention to detail, excellent organization, and the ability to stay effective under pressure with limited supervision.
Additional Information
- Understanding of ultra-luxury guest expectations and alignment with brand standards is important.
- Background in project coordination, scheduling, and document control during pre-opening phases is valued.
- Pre-opening experience is mandatory for this role.
- The role calls for a proactive, anticipatory mindset with strong ownership and accountability.
- Presentation and grooming must reflect luxury hospitality standards.