Analyst - Service Delivery

About the Role and Company

ADP is seeking an Analyst - Service Delivery passionate about driving client success through follow-through and innovative problem-solving. At ADP, people are central to our success, fostering a culture that encourages ideas and innovation. We provide payroll solutions enabling businesses to focus on growth rather than administrative tasks.

As an Analyst in Service Delivery, your focus will be facilitating clients in becoming more effective employers by analyzing their needs and collaborating with internal teams to deliver exceptional service. ADP proudly maintains high client satisfaction, with many recommending our services.

Key Responsibilities

• Efficiently review and process payroll transactions for clients within agreed service level agreements.
• Handle timely payroll cycles, including month-end close, statutory reporting, and year-end functions.
• Validate client data such as investment declarations, Form 16s, and tax returns.
• Ensure payroll services comply with client requirements and statutory regulations.
• Maintain compliance with ADP's quality standards, policies, and procedures.
• Follow the maker-checker process, where all your work is verified by a designated team member.

Required Qualifications and Skills

• Graduation in commerce or arts disciplines.
• Minimum of 4 years’ experience in payroll processing.
• Proficient in Microsoft Excel.
• Effective verbal and written communication abilities.
• Working knowledge of statutory components including Provident Fund, ESI, Professional Tax, Gratuity, Labour Welfare Fund, and Income Tax.
• Strong numerical aptitude and ability to learn payroll software efficiently.

Preferred Attributes

• Logical thinking and analytical mindset with a strong affinity for numbers.
• Capability to meet strict deadlines and work under pressure.
• Attention to detail for accurate and quality outputs.

Additional Information

ADP is a leading global provider of cloud-based human capital management solutions, combining payroll, HR, talent, time, compliance, and benefits management. We embrace diversity, equity, and inclusion, offering equal opportunities regardless of protected characteristics.

Our organizational ethics emphasize integrity and compliance with laws, fostering a respectful and honest workplace culture.