- Esperienza
- 3+ anni
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 3 settimane fa
- Modalità di lavoro
- In ufficio
- Requisiti di ammissibilità
- Candidates with at least 3 years of housekeeping experience in the hospitality industry may apply.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About Shangri-La Singapore
Shangri-La Singapore describes itself as a warm, family-oriented workplace built on sincere care, mutual respect, and a culture of treating others with dignity. The hotel highlights a supportive environment with strong benefits, a peaceful and genuine atmosphere, work-life balance, and recognition for effort.
Located on 15 acres of greenery just a short distance from Orchard Road, Shangri-La Hotel, Singapore is positioned as an elegant city escape for both business and leisure travellers. The property has 792 rooms and suites across three wings, including family-themed accommodations and a range of family-focused facilities.
Role Overview
The hotel is seeking a Service Leader - Housekeeping to support day-to-day housekeeping operations and maintain the property's service standards.
Key Responsibilities
- Maintain a clear understanding of the Shangri-La Experience, along with the hotel's current housekeeping standards and corporate expectations.
- Use housekeeping chemicals and equipment correctly and ensure they are handled with proper care.
- Be familiar with room preparation and servicing requirements, including extra beds, baby cots, and playpens.
- Observe guest preferences, record them, and act on them to deliver more personalised service.
- Interact with guests in a professional, courteous, and caring manner while following hotel policies and procedures.
- Respond quickly to guest requests and carry out errands when required.
- Prepare and clean guest rooms, including setups involving extra beds and baby cots or playpens.
- Monitor guest loan items, making sure they remain clean, usable, and accurately tracked.
- Follow standard procedures for master keys, pagers, and phones.
- Report any missing or damaged linen, furniture, fixtures, or equipment to the Service Leader - Housekeeping.
- Escalate maintenance issues to the Service Leader - Housekeeping so they can be addressed promptly.
Requirements
- At least 3 years of work experience in a housekeeping role within the hospitality industry.
Additional Information
This role is based in Singapore and is a full-time, onsite position. No internship duration, start date, or application deadline was specified in the source.
Work Environment
The employer emphasizes a tranquil setting, sincere service culture, work-life balance, and recognition of employee contributions.