Service Leader - Housekeeping

About Shangri-La Singapore

Shangri-La Singapore describes itself as a warm, family-oriented workplace built on sincere care, mutual respect, and a culture of treating others with dignity. The hotel highlights a supportive environment with strong benefits, a peaceful and genuine atmosphere, work-life balance, and recognition for effort.

Located on 15 acres of greenery just a short distance from Orchard Road, Shangri-La Hotel, Singapore is positioned as an elegant city escape for both business and leisure travellers. The property has 792 rooms and suites across three wings, including family-themed accommodations and a range of family-focused facilities.

Role Overview

The hotel is seeking a Service Leader - Housekeeping to support day-to-day housekeeping operations and maintain the property's service standards.

Key Responsibilities

• Maintain a clear understanding of the Shangri-La Experience, along with the hotel's current housekeeping standards and corporate expectations.
• Use housekeeping chemicals and equipment correctly and ensure they are handled with proper care.
• Be familiar with room preparation and servicing requirements, including extra beds, baby cots, and playpens.
• Observe guest preferences, record them, and act on them to deliver more personalised service.
• Interact with guests in a professional, courteous, and caring manner while following hotel policies and procedures.
• Respond quickly to guest requests and carry out errands when required.
• Prepare and clean guest rooms, including setups involving extra beds and baby cots or playpens.
• Monitor guest loan items, making sure they remain clean, usable, and accurately tracked.
• Follow standard procedures for master keys, pagers, and phones.
• Report any missing or damaged linen, furniture, fixtures, or equipment to the Service Leader - Housekeeping.
• Escalate maintenance issues to the Service Leader - Housekeeping so they can be addressed promptly.

Requirements

• At least 3 years of work experience in a housekeeping role within the hospitality industry.

Additional Information

This role is based in Singapore and is a full-time, onsite position. No internship duration, start date, or application deadline was specified in the source.

Work Environment

The employer emphasizes a tranquil setting, sincere service culture, work-life balance, and recognition of employee contributions.