Merchandise Operations Specialist

About Woolworths Group

Woolworths Supermarkets New Zealand operates over 185 stores with 20,000 team members across the country, dedicated to improving the daily lives of Kiwis. The company values a friendly, energetic culture that embraces innovation, diversity of thought, mutual respect, and teamwork. Employees enjoy opportunities to add value, share ideas, and engage in a supportive and collaborative environment.

Key Responsibilities

• Oversee and sustain efficient process flows within assigned workstreams to ensure smooth operations.
• Work closely with your Team Leader and collaborate in teams ('swarming') to maximize operational effectiveness.
• Guarantee that procedures are completed without interruption, strictly following set guidelines and standards.
• Lead operational excellence by ensuring timely completion of routines, maintaining food safety and production standards, particularly for fresh items.
• Manage visual merchandising by directing product presentation to maintain high-quality displays, proper facings, efficient promotions, markdowns, and removal of expired items.
• Guide and develop your team through on-the-job training, coaching, and fostering a safe and healthy workplace.
• Address and escalate any process-related issues promptly to management while conducting regular checks to identify opportunities for improvement.
• Assume leadership roles such as Acting Store Manager during scheduled shifts and participate in initiatives that promote team collaboration and continuous improvement.

Candidate Profile

• Demonstrated expertise in process excellence combined with a commitment to continual learning and development.
• Strong ability to build and maintain collaborative relationships across various teams and stakeholders.
• Proven skills in team leadership, including task delegation, progress monitoring, motivation, and providing constructive feedback.
• In-depth knowledge of compliance standards relevant to the role and excellent communication abilities to ensure clarity of tasks and expectations.
• Behaviors and actions aligned closely with company values.
• Availability to work four weekend shifts monthly and at least one evening shift per week, as per roster.

Working Hours & Roster

• Monday: 8:00 AM to 4:30 PM
• Tuesday to Thursday: 6:00 AM to 2:30 PM
• Sunday: 2:00 PM to 10:30 PM

Benefits & Perks

• Access to team discounts across Woolworths Group brands along with participation in a rewards program recognizing and encouraging purposeful work.
• Availability of Sonder support, a 24/7 confidential service offering financial, medical, psychological, and safety assistance for team members and their families.
• Opportunities to grow within a global enterprise, gaining exposure to diverse business areas and networks.

Inclusion and Diversity

Woolworths Group is committed to fostering an inclusive workplace where diversity, equity, and belonging are championed. The company recognizes the value of diverse experiences and backgrounds in driving innovation and problem-solving, aiming to create an environment where everyone can thrive and be their authentic selves.

Applicants requiring accommodations during the hiring process are encouraged to let the company know to ensure support is provided.