- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 1 giorno fa
- Modalità di lavoro
- Lavoro da casa
- Istruzione
- Vocational training in IT system integration or equivalent technical qualification
- Riprendere
- È necessario candidarsi
Descrizione del lavoro
About the Role
Geberit is a global industrial company that values innovation, collaboration, and personal development. We invite you to join our IT Service Center team located in Pfullendorf, where you'll find a dynamic work environment, access to cutting-edge technologies, ample opportunities for growth, and a supportive team culture.
Primary Responsibilities
- Manage IT hotline requests via phone in both German and English, ensuring detailed documentation of all interactions.
- Provide 1st-level IT support by handling incidents and service requests through phone, email, or ticketing systems.
- Troubleshoot and resolve hardware and software issues remotely or in-person at employee workstations, including installation of new hardware and software components.
- Assist employees with effective use of applications in their daily tasks.
- Identify areas for improvement and actively contribute to the ongoing enhancement of IT processes and infrastructure.
- Lead small-scale projects within the service desk scope such as evaluations, rollouts, and standardizations.
Candidate Profile
- Completed vocational training in IT system integration or an equivalent technical qualification with further IT-related education.
- Strong dedication to exceptional customer service and support.
- Fluent proficiency in both German and English, spoken and written.
Benefits
- Access to an on-site staff restaurant.
- Supportive onboarding process.
- Staff discounts and special offers.
- Corporate health management programs.
- Flexible working hours to suit personal needs.
- Opportunities for diverse training and international assignments.
- Attractive social security and pension benefits.