IT Helpdesk Specialist

About the Role

Geberit is a global industrial company that values innovation, collaboration, and personal development. We invite you to join our IT Service Center team located in Pfullendorf, where you'll find a dynamic work environment, access to cutting-edge technologies, ample opportunities for growth, and a supportive team culture.

Primary Responsibilities

• Manage IT hotline requests via phone in both German and English, ensuring detailed documentation of all interactions.
• Provide 1st-level IT support by handling incidents and service requests through phone, email, or ticketing systems.
• Troubleshoot and resolve hardware and software issues remotely or in-person at employee workstations, including installation of new hardware and software components.
• Assist employees with effective use of applications in their daily tasks.
• Identify areas for improvement and actively contribute to the ongoing enhancement of IT processes and infrastructure.
• Lead small-scale projects within the service desk scope such as evaluations, rollouts, and standardizations.

Candidate Profile

• Completed vocational training in IT system integration or an equivalent technical qualification with further IT-related education.
• Strong dedication to exceptional customer service and support.
• Fluent proficiency in both German and English, spoken and written.

Benefits

• Access to an on-site staff restaurant.
• Supportive onboarding process.
• Staff discounts and special offers.
• Corporate health management programs.
• Flexible working hours to suit personal needs.
• Opportunities for diverse training and international assignments.
• Attractive social security and pension benefits.