Front Office Agent (Saudi National)

About Sofitel Riyadh Hotel & Convention Center

The Sofitel Riyadh Hotel & Convention Center exemplifies a blend of French elegance and Saudi Arabian warmth, offering guests a luxurious five-star experience. Known for sophistication and exceptional service, the hotel ensures every visitor enjoys a carefully curated, memorable stay.

Job Overview

This role involves managing front desk functions such as reception duties, guest check-ins and check-outs, handling cashiering, foreign exchange, and assisting guests with inquiries to ensure smooth day-to-day operations.

Key Responsibilities

• Welcome and register guests upon arrival following established guidelines.
• Perform check-in, check-out, and room change procedures; accurately log all guest data into the hotel system.
• Maintain the cashier float and provide accurate daily monetary reports.
• Handle guests’ payments and assist with currency exchange services.
• Stay informed about updates to accounting policies and procedures.
• Manage guests’ requests for use of safety boxes at all times.
• Be well-versed in special promotion programs such as Seasonal Packages, Frequent Flyers, and Hotel Loyalty schemes.
• Address guests’ complaints, questions, and requests, escalating when necessary to supervisors or management.
• Ensure guests leave with a favorable impression of the hotel’s service quality.
• Conduct audit balance checks and prepare regular audit reports.
• During night shifts, review night reports, prepare morning reports, and complete required documentation for guest arrivals.
• Maintain thorough knowledge of standard reservation processes.
• Exemplify departmental standards regarding conduct, appearance, and attitude.
• Keep the front desk area spotless and organized at all times.
• Comply fully with the hotel’s credit policy and all relevant procedures.
• Perform any additional related tasks or special assignments as directed.

Candidate Requirements

• Must be a Saudi national.
• Proficient communication skills in English and Arabic, both written and spoken.
• Ability to build rapport and obtain support from colleagues and management.
• Team player who can collaborate effectively with coworkers.
• Focus on guest needs, remaining calm and polite in all situations.
• Capable of fostering positive relationships with guests and patrons.
• Exhibits sound judgment when handling challenging guest situations.
• Comfortable and adaptable in a multicultural work environment.