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Customer Service Operator
Mexico, New York, United States · Tempo pieno
Sii il primo a candidarti
- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 2 ore fa
- Modalità di lavoro
- In ufficio
- Requisiti di ammissibilità
- Candidates residing anywhere in Latin America who can work as freelancers and meet the schedule and equipment requirements.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
Job Overview
We are a medical service provider catering to travelers. As a Customer Service Operator, you will act as the primary point of contact for our patients and clients, delivering friendly and effective assistance.
Key Responsibilities
- Schedule teleconsultations through our platform for patients requesting the service.
- Answer incoming phone calls from patients and clients.
- Respond to messages on WhatsApp and emails.
- Provide information regarding our services, availability, case status, and handle any incidents or complaints.
- Refer medical-related inquiries to the healthcare team for appropriate assessment.
Candidate Requirements
- Reside in any Latin American country.
- Ability to work as an independent freelancer.
- Availability to work 8-hour shifts in one of these Madrid time slots: 11:00-19:00 or 19:00-02:00.
- Work schedule includes Monday to Sunday with 5 working days and 2 rotating days off.
- Possess a computer and headphones with a microphone.
- Strong communication, organizational skills, and customer orientation.
- English proficiency is a plus but not mandatory.
Benefits
- Fully remote work arrangement.
- Comprehensive training provided before starting.
- Ongoing support from a professional team throughout your learning process.
- Chance to gain experience in customer service within the international healthcare sector.