- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 4 ore fa
- Modalità di lavoro
- In ufficio
- Requisiti di ammissibilità
- Applicants must live in any Latin American country and be able to work as an independent freelancer.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About the Position
We are a medical services company catering to travelers. As a Customer Service Operator, you will serve as the primary contact for patients and clients, delivering attentive and effective support.
Key Responsibilities
- Schedule teleconsultations on our platform for patients requesting the service.
- Handle incoming phone calls from patients and clients.
- Respond to WhatsApp messages and emails promptly.
- Provide information regarding our services, availability, case status, and manage incidents or complaints.
- Redirect inquiries requiring medical evaluation to the medical team.
Requirements
- Residency in any Latin American country.
- Ability to work as an independent freelancer.
- Availability for 8-hour shifts in one of these Madrid time slots: 11:00 to 19:00 or 19:00 to 02:00.
- Willingness to work Monday to Sunday with a rotating schedule of five working days and two days off.
- Own a computer and headset with a microphone.
- Excellent communication, organizational skills, and client-focused attitude.
- Proficiency in English is not mandatory but highly valued.
Benefits
- Fully remote working environment.
- Comprehensive training prior to starting the role.
- Ongoing support from an experienced professional team throughout the learning process.
- Opportunity to gain customer service experience within the international healthcare sector.