Cluster Manager - HDFC Bank Branches - West Delhi

About the Role

The Cluster Manager is entrusted with the responsibility of spearheading sales activities and meeting sales targets for designated bank branches under the Open Architecture model.

Key Responsibilities

• Drive sales efforts to achieve defined targets through assigned bank branches.
• Provide sales support to Relationship Officers (FLS) by assisting in generating benefits illustrations and accompany them on client calls as needed.
• Maintain and nurture open, trusting relationships with Bank personnel including Branch Managers, officers, and staff.
• Engage regularly with bank employees to share knowledge about insurance products, offerings by the joint venture company, and address concerns related to selling insurance.
• Ensure all service requirements are fulfilled, including facilitating medical procedures and maintaining high customer satisfaction.
• Lead all initiatives to generate prospective leads from the bank through various channels such as walk-ins, data mining, and referrals.

Required Competencies

• Problem-solving skills to identify and provide effective solutions.
• Strong focus on achieving results.
• Leadership abilities to guide and motivate teams.
• Customer-centric approach.
• Excellent interpersonal and communication skills.
• High energy, motivation, and proactive initiative.
• Awareness of cost effectiveness and quality standards.