Benefits Professional - Australia

About the Role

Join IBM's Human Resources & Talent Transformation team, where we integrate AI, data, and human-focused design to revolutionize work. Our mission is to bridge technology and people by enhancing HR models, closing skill gaps, and creating engaging employee experiences. As part of IBM HR, you'll streamline processes, promote agility, and empower leaders and employees to flourish while contributing to a culture of innovation and empathy. This role provides a unique opportunity to influence organizations globally.

Primary Responsibilities

• Develop and design employee benefits programs for designated countries or regions, ensuring competitiveness through benchmarking against industry peers and alignment with business goals.
• Oversee daily operational tasks including executing plan design changes, addressing individual employee concerns effectively, and managing relationships and contracts with external vendors.
• Work collaboratively across departments on legal compliance, employee communications, relations, and financial reporting to maintain program alignment and conformity.
• Maintain and negotiate vendor contracts to guarantee the efficient delivery of benefits services.
• Resolve employee inquiries and issues linked to benefits promptly and efficiently.

Required Qualifications and Expertise

• Bachelor’s Degree preferred.
• Strong operational management background with experience in handling benefits program execution and vendor oversight.
• Proven ability to collaborate cross-functionally with legal, communication, and finance teams.
• Skilled in resolving employee queries and managing vendor partnerships.
• Excellent data analysis and validation skills for identifying anomalies and root causes.
• Experienced in extracting, cleansing, and integrating data from multiple systems.
• Meticulous with clear, precise, and auditable documentation.
• Proficient with analytical tools and understanding system data flows.
• Strong problem-solving and critical-thinking capabilities with a grasp of broader business implications.
• Effective communication and stakeholder management skills.
• Knowledgeable in data governance, privacy, and secure data handling including de-identification.

Preferred Technical and Professional Experience

• Expertise in querying and consolidating diverse datasets from legacy databases and archival systems.
• Deep understanding of data privacy protocols such as data masking and anonymization.
• Skilled in data cleansing, pipeline development, standardized file naming, and secure repository management.
• Experienced in detailed data validation, auditing, source-to-target verification, and data quality frameworks.
• Mastery in maintaining thorough audit trails documenting findings and corrective actions.
• Demonstrated holistic and analytical problem-solving capabilities to detect systemic causes and trends.
• Vendor performance validation and contract compliance assessment experience.
• Proactive identification and mitigation of data risks and system limitations.
• Capability to evaluate the broader organizational impact of localized data issues.
• Attention to detail ensuring adherence to organizational standards and rigorous validation processes.