Room Attendant

About Pullman Singapore Orchard

Pullman Singapore Orchard offers a vibrant and design-focused hospitality experience beyond a typical 5-star hotel. Featuring fashion-inspired rooms, dynamic dining, wellness spaces, event venues, and an urban beach club ambiance, the hotel fosters a culture of curiosity, confidence, and growth. Every team member contributes to creating a stylish, social, and lively environment where guests enjoy personalized and progressive service.

Role Overview

The Room Attendant is tasked with maintaining pristine cleanliness and orderliness of guest rooms and corridor areas, ensuring a welcoming and comfortable atmosphere for visitors.

Key Responsibilities

• Maintain guest rooms and corridors in immaculate condition following the property's Standard Operating Procedures (SOP).
• Ensure smooth operations within the Housekeeping department while adhering to ethical standards.
• Communicate effectively with the Housekeeping Supervisor to report any issues or abnormalities.
• Complete all assigned room cleaning tasks within the shift.
• Vacuum corridor carpets daily after room cleaning.
• Keep cleaning trolley stocked and tidy.
• Perform scheduled deep cleaning tasks within the prescribed timeframe.
• Respect guest privacy at all times.
• Deliver guest experiences that meet brand SOP, local SOP, and Leading Quality Assurance (LQA) standards.
• Uphold a flawless presentation of the hotel's products, services, and team colleagues.
• Observe and anticipate guest needs discreetly, providing prompt, efficient, and personalized assistance.
• Report guest preferences to management for follow-up and profile recording.
• Comply with Work Safety and Health policies and maintain clean, organized work areas throughout shifts.
• Ensure all equipment is clean and functions properly.
• Manage workflow efficiently to accomplish all duties before shift end.
• Adapt positively to operational changes and collaborate with the housekeeping team.
• Recognize guest hierarchy and room category differences.
• Participate actively in meetings and other department activities.
• Perform additional duties as assigned by management.

Qualifications and Experience

• Primary School education minimum.
• Basic proficiency in spoken and written English.
• Prior experience with cleaning duties; handling machinery is advantageous but not mandatory.

Additional Information

• Strong interpersonal skills with the ability to work effectively in a multicultural team.
• Service-minded with attention to detail.
• Capable of working independently and efficiently under pressure in a fast-paced environment.
• Self-driven and energetic approach to work.