Customer Support Executive - US Voice BPO

About the Company

31West Global Services is an inbound customer support BPO that manages voice, chat, email, and back-office support operations for clients.

Role Overview

This position is for a US voice process customer support executive working night shifts in a permanent work-from-home setup. The role involves handling inbound customer calls from US clients, resolving issues accurately, and maintaining service quality standards.

Key Responsibilities

• Answer incoming calls from US-based customers and assist them professionally.
• Provide correct and timely resolutions to customer queries and concerns.
• Maintain call quality benchmarks and customer satisfaction scores.
• Record customer interactions and update details as per the required process.
• Work strictly in line with standard operating procedures.

Candidate Requirements

• Only candidates with experience are eligible; freshers are not being considered.
• A gap-free career profile is required.
• Applicants should have 2 to 4 years of experience in a US voice BPO role.
• Strong spoken English skills are mandatory.
• Owning a personal laptop and a stable Wi-Fi connection is required.
• The schedule includes 6 working days per week with rotational weekly off.
• This is a permanent work-from-home role and can be performed from anywhere in India.

Perks and Benefits

• Permanent work-from-home arrangement.
• Opportunity to work remotely from any location in India.

Application Instructions

Interested candidates can share their CV or contact the recruiter via WhatsApp or phone at 888-464-3032.

Additional Information

The role is for night shift operations. The hiring team is specifically looking for experienced professionals in US inbound voice support.