- 경험
- 2–4 yrs
- 샐러리
- INR 250,000 – INR 350,000 / year
- 채용 공고
- 1
- 게시됨
- 6일 전
- 작업 모드
- 재택근무
- 교육
- 졸업생 누구나
- 적임
- Any graduate with relevant US voice BPO experience, strong spoken English, no career gaps, and the required laptop and Wi-Fi setup can apply.
- 재개하다
- 신청 시 필수 사항
직무 설명
About the Company
31West Global Services is an inbound customer support BPO that manages voice, chat, email, and back-office support operations for clients.
Role Overview
This position is for a US voice process customer support executive working night shifts in a permanent work-from-home setup. The role involves handling inbound customer calls from US clients, resolving issues accurately, and maintaining service quality standards.
Key Responsibilities
- Answer incoming calls from US-based customers and assist them professionally.
- Provide correct and timely resolutions to customer queries and concerns.
- Maintain call quality benchmarks and customer satisfaction scores.
- Record customer interactions and update details as per the required process.
- Work strictly in line with standard operating procedures.
Candidate Requirements
- Only candidates with experience are eligible; freshers are not being considered.
- A gap-free career profile is required.
- Applicants should have 2 to 4 years of experience in a US voice BPO role.
- Strong spoken English skills are mandatory.
- Owning a personal laptop and a stable Wi-Fi connection is required.
- The schedule includes 6 working days per week with rotational weekly off.
- This is a permanent work-from-home role and can be performed from anywhere in India.
Perks and Benefits
- Permanent work-from-home arrangement.
- Opportunity to work remotely from any location in India.
Application Instructions
Interested candidates can share their CV or contact the recruiter via WhatsApp or phone at 888-464-3032.
Additional Information
The role is for night shift operations. The hiring team is specifically looking for experienced professionals in US inbound voice support.