Telecaller - Solar Energy Solutions

Job Overview

Navonax Green Energy Private Limited seeks a dynamic and goal-driven Solar Calling Executive to engage potential clients across residential, commercial, and industrial sectors. The role focuses on promoting solar energy benefits, generating qualified leads, and facilitating the sales process through effective communication and follow-ups.

Key Duties

• Conduct outbound calls to potential customers using the company’s lead database.
• Present and explain solar solutions tailored for homes, businesses, and industries.
• Inform clients about advantages such as energy savings, subsidies, financing options, and investment returns.
• Assess customer electricity use, property specifics, location, and solar needs to tailor recommendations.
• Identify and qualify genuinely interested prospects.
• Arrange meetings, site assessments, and consultations for the sales team.
• Perform consistent follow-ups with interested clients to move toward closure.
• Accurately record and update all interactions, responses, follow-up schedules, and lead statuses in the CRM tool.
• Maintain detailed records classifying leads as interested, uninterested, pending follow-up, or lost.
• Meet daily targets for calls, follow-ups, appointments, and lead generation metrics.
• Collaborate closely with sales and technical teams to coordinate quotations, proposals, and address customer queries.
• Uphold professional communication standards and foster positive customer relationships.

Required Competencies

• Strong spoken communication and persuasive abilities.
• Fluency in Hindi and English; local language familiarity is beneficial.
• Basic technical knowledge of solar energy or a keen willingness to learn.
• Skilled in customer engagement and persistent follow-up strategies.
• Basic computer literacy including Excel, WhatsApp, email, and CRM platforms.
• Capability to work towards set targets while maintaining organized call records.
• Positive mindset, confidence, patience, and a focus on achieving results.

Performance Metrics

• Number of outbound calls completed daily.
• Quantity of qualified leads generated.
• Number of scheduled meetings and site visits.
• Rate of completed follow-ups with prospects.
• Conversion ratio from lead to sale.
• Accuracy in updating CRM information.
• Achievement of monthly targets supporting sales efforts.