Customer Support Executive

Overview

Jyoti Placement Services is seeking a Customer Support Executive based in the Delhi-NCR region. This role involves interacting with customers to address inquiries, troubleshoot issues, and ensure excellent service delivery. Candidates will play a crucial role in maintaining customer satisfaction and overall service quality.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, live chat, or web forms.
• Diagnose underlying causes of product or service problems and guide customers through detailed solutions.
• Maintain accurate records of customer communications, complaints, and changes within the company’s CRM or ticketing platforms.
• Escalate challenging or technical issues to higher-level departments following established procedures.
• Perform follow-up communications to confirm issue resolution and collect customer feedback for continuous improvement.

Requirements and Eligibility

Suitable candidates will have strong communication abilities and problem-solving skills, enabling effective troubleshooting and customer engagement. Ability to maintain precise documentation is essential. Applicants from Delhi-NCR who meet these criteria are encouraged to apply.

Compensation

The position offers a monthly salary ranging from INR 18,000 to INR 23,000.